Kimberly Spencer
Cameron,NC
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Lead Health Navigator/Shallow Subsidy-Hybrid
Volunteers of America Carolinas
08.2023 - Current
- Maintained over 50 positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Connected clients with appropriate community resources and social services to support their long-term success.
- Managed caseload 50 efficiently while prioritizing high-risk cases requiring immediate attention or intervention.
- Supervised program staff 7, managing and evaluating performance provide high-quality services to program participants.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
Health Navigator/Shallow Subsidy-Hybrid - Promotion
Volunteers of America Carolinas
08.2022 - 08.2023
- Assisted patients in navigating healthcare systems, resulting in timely access to appropriate services.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Conducted in-home visits to provide supportive services.
- Assisted patients in accessing housing, financial assistance and other community resources.
Care Coordinator-Hybrid
RI International
03.2021 - 12.2022
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Utilized data analysis tools to identify trends in patient needs, allowing for more targeted intervention strategies.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Case Manager - Hybrid - Promotion
Volunteers of America Carolinas
01.2022 - 08.2022
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
Care Manager-Remote
Visiting Nurse Services of New York
04.2020 - 03.2021
- Creates initial assessment/harp assessments and develops client/member centered plans of care
- Provides coordination of services between the varying providers for clients/members with complex psychiatric, substance use, and/or co-morbid medical conditions
- Ensures access and linkage to the full array of necessary physical and behavioral health services and other community-based services to address social determinants of health
- Coordinates effective communication between all providers for the ultimate benefit of the client/member qualifications, escort to appointments when needed.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
Team Lead Supervisor
Lantern, Plaza
07.2020 - 01.2021
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Office Manager
Carolina Community Behavioral Services
04.2019 - 06.2020
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Client Entitlement Responsibility Coordinator Supervisor
Bushwick Economic Development Corp
01.2016 - 03.2020
- Provided comprehensive screening and assistance with procurement of services and benefits (Public Assistance, Social Security, Employment and Vocational Program Medical and Mental Health to clients
- Support the overall function of Department of Homeless Services (DHS) client responsibility process in shelter, ensure compliance with the agency's policy and procedures; this includes but not limited to reviewing case records and issuing independent living plan, violations and sanctions
- Maintain up to date accurate written records in (Cares data system), record all entitlements and client interaction, develop and compile statistical report for entitlements and programs quality assurance
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Maintained compliance with company policies, objectives, and communication goals.
Case Manager - Promotion
Bushwick Economic Development Corp
01.2015 - 01.2016
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Intake Specialist
Palladia Inc, Residential Treatment
12.2010 - 12.2015
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
Education
MPA - Public Affairs And Public Policy Analysis
Metropolitan College of New York
New York, NY06.2018
Skills
- Analytical Thinking
- Complex Problem-Solving
- Aim for Understanding
- Lean Into Discomfort
- Performance Improvement
- Customer Focus
- Cross-Functional Teamwork
- Decision-Making
- Hiring and Training
- MS Office
- Relationship building and rapport
- Vendor Management
Certification
HSI Instructor CPR
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Lead Health Navigator/Shallow Subsidy-Hybrid
Volunteers of America Carolinas
08.2023 - Current
Health Navigator/Shallow Subsidy-Hybrid - Promotion
Volunteers of America Carolinas
08.2022 - 08.2023
Case Manager - Hybrid - Promotion
Volunteers of America Carolinas
01.2022 - 08.2022
Care Coordinator-Hybrid
RI International
03.2021 - 12.2022
Team Lead Supervisor
Lantern, Plaza
07.2020 - 01.2021
Care Manager-Remote
Visiting Nurse Services of New York
04.2020 - 03.2021
Office Manager
Carolina Community Behavioral Services
04.2019 - 06.2020
Client Entitlement Responsibility Coordinator Supervisor
Bushwick Economic Development Corp
01.2016 - 03.2020
Case Manager - Promotion
Bushwick Economic Development Corp
01.2015 - 01.2016
Intake Specialist
Palladia Inc, Residential Treatment
12.2010 - 12.2015
MPA - Public Affairs And Public Policy Analysis
Metropolitan College of New York
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