Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Kimberly Spittler

Sherman

Summary

Experienced Claims Manager Seeking Paralegal Role with a strong foundation in claims evaluation, regulatory compliance, and investigative analysis. Proficient in managing complex cases, interpreting policies, and ensuring adherence to legal and organizational standards. Skilled in documentation review, risk assessment, and dispute resolution, with a proven ability to streamline processes and enhance operational efficiency.

Brings exceptional analytical skills, attention to detail, and a commitment to maintaining accuracy and confidentiality. Known for effective communication, team collaboration, and strategic problem-solving in high-pressure environments.

Transitioning to a paralegal role to apply transferable expertise in legal research, compliance, and client advocacy. Dedicated to supporting legal teams with thorough case preparation, precise documentation, and a results-driven approach to achieving organizational objectives.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Claims Manager

HCA Claims
10.2024 - Current
  • Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
  • Enhanced customer satisfaction with timely and accurate claims resolutions.
  • Streamlined communication between adjusters and clients, expediting claim resolution times.
  • Implemented quality assurance measures, monitoring staff performance and providing constructive feedback for continuous improvement efforts.
  • Handled claims consistent with client and workplace policies, procedures, best practices and regulations.
  • Documented and communicated timely claims information while supporting accurate outcomes.
  • Improved claims processing efficiency by implementing streamlined workflow procedures.
  • Conducted thorough investigations of complex claims, gathering evidence to support decision-making processes.

Office Manager

HCA Claims
10.2024 - Current
  • Fostered team collaboration by initiating regular team meetings.
  • Established streamlined procedures for document management for enhanced accessibility.
  • Addressed customer concerns promptly, leading to increased satisfaction.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.

Firm Manager

Iron Crow Consulting
02.2024 - 10.2024
  • Fostered team collaboration by initiating regular team meetings.
  • Established streamlined procedures for document management for enhanced accessibility.
  • Addressed customer concerns promptly, leading to increased satisfaction.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.

Hospice Aide

AseraCare Hospice
09.2020 - 12.2021
  • Developed strong therapeutic relationships with patients and their families based on trust, empathy, active listening skills, and open communication.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Enhanced patient comfort by providing compassionate, individualized care and addressing specific needs.
  • Protected privacy and delivered comfort to preserve dignity of dying patient and family members.
  • Reduced patient anxiety and stress by offering a calm, reassuring presence during difficult emotional moments or periods of physical discomfort.
  • Enabled family members'' involvement in the hospice experience through effective communication and emotional support.
  • Served as an advocate for patients'' rights and interests to ensure that their wishes were respected during all stages of hospice care provision.
  • Improved patient satisfaction by assisting with personal hygiene tasks, ensuring cleanliness and dignity.
  • Promoted a holistic approach to end-of-life care by incorporating various relaxation techniques such as music therapy or aromatherapy into daily routines.
  • Facilitated smooth transitions between different stages of hospice care by effectively coordinating with home health aides, nurses, social workers, physicians, and volunteers.
  • Comforted family members, offered attentive listening and high level of emotional support.
  • Prevented bedsores and other potential complications by regularly repositioning immobile patients and maintaining proper body alignment.
  • Positioned patients to provide comfort and promote better body alignment.
  • Collaborated with interdisciplinary team members to develop personalized care plans tailored to each patient''s unique requirements.
  • Assisted in the management of end-of-life symptoms through the implementation of non-pharmacological interventions such as massage, guided imagery, or relaxation exercises.
  • Ensured continuity of care by accurately documenting patient progress, observations, interventions, and outcomes in medical records.
  • Maintained a safe and comfortable environment for patients through regular monitoring of vital signs and reporting changes to medical staff.
  • Checked and recorded vital signs, noting any significant changes and assisted nurses with treatment.
  • Upheld ethical principles surrounding confidentiality and patient autonomy throughout all interactions with patients, families, colleagues, or other stakeholders involved in hospice care.
  • Assisted patients in achieving optimal mobility by supporting them during transfers, ambulation, and positioning activities.
  • Continuously pursued professional development opportunities to maintain current knowledge of trends and best practices within the field of palliative care nursing.
  • Provided emotional and spiritual support to patients and their families, contributing to peaceful end-of-life experience.
  • Improved team communication with detailed handoff reports, ensuring continuity of care across shifts.
  • Delivered personalized patient care, fostering sense of dignity and respect during final stages of life.
  • Enhanced patient and family experience by providing compassionate support and clear communication during end-of-life care.
  • Fostered positive relationships with patients' families, providing them with updates and emotional support.

Education

Nursing - Bridge Program - Did Not Earn A Degree

Northeast Community College
Norfolk, NE

High School Diploma -

Humphrey Junior/Senior High School
Humphrey, NE
05-2015

Skills

  • Claims Evaluation
  • Policy interpretation
  • Research and Analysis
  • Analytical Investigation Techniques
  • Strategic Planning
  • Team Leadership
  • Claims Management
  • Team Oversight
  • Quality Control
  • Results Tracking
  • Legal Adherence
  • Staff Development
  • Service Excellence
  • Client Relationship Building
  • Strong Verbal and Written Skills
  • Time Management Expertise

Certification

Licensed Public Adjuster in the state of Texas No. 3194862

Interests

  • Cooking
  • Avid Reader
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • DIY and Home Improvement
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Learning new cooking techniques and expanding my culinary skills

Timeline

Claims Manager

HCA Claims
10.2024 - Current

Office Manager

HCA Claims
10.2024 - Current

Firm Manager

Iron Crow Consulting
02.2024 - 10.2024

Hospice Aide

AseraCare Hospice
09.2020 - 12.2021

Nursing - Bridge Program - Did Not Earn A Degree

Northeast Community College

High School Diploma -

Humphrey Junior/Senior High School

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Kimberly Spittler