Kimberly Spitzley
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled problem solver delivering top notch customer service and building relationships with customers and coworkers.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Sparrow Medical Supply
11.2023 - Current
- Maintain detailed records of customer interactions and feedback.
- Perform upselling techniques to increase revenue and customer retention.
- Utilize software to track customer accounts.
- Communicate with physicians and office staff.
- Daily use of ICD 10 and HCPCS codes.
- Obtain insurance authorizations.
- Fit patients with required medical devices and supplies.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Develop strong product knowledge to provide informed recommendations based on individual customer needs.
- Develop rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Head Teller/Call Center Representative/ITM Teller
PFCU Credit Union
02.2018 - 11.2023
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Replenished ATM funds in empty canisters prior to validation process.
- Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
- Answered inquiries regarding checking and savings accounts and other related products.
- Provided support during audits, gathering necessary documentation and demonstrating compliance with internal controls.
- Developed strong rapport with members by actively listening, addressing concerns promptly, and providing tailored solutions.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
- Implemented cross-selling techniques to promote bank products, contributing to increased revenue generation.
- Mentored junior tellers, fostering professional development and growth within the team.
- Maintained up-to-date knowledge of banking policies, procedures, and regulatory requirements for effective guidance of team members and clients alike.
- Investigated and promptly resolved issues with member accounts.
- Provided members with appropriate literature on banking products and services.
- Received car loan, home loan, and other payments and posted to accounts.
- Promoted an inclusive team environment that fostered collaboration, continuous learning, and employee growth.
- Mentored newly hired team members on appropriate responses to patron questions.
- Mentored and trained new tellers on bank procedures and customer service standards.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Managed daily bank operations by processing member transactions and providing exceptional customer service.
- Executed wire transfers, stop payments and account transfers.
- Educated members on online banking and mobile banking applications.
- Counted, verified and handled bank deposits and armored car transactions.
- Monitored and verified suspicious activity on customer accounts.
- Maintained friendly and professional customer interactions.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Education
Certificate - Medical Coding And Billing
Davenport University
Online08.2024
High School Diploma -
Grand Ledge High School
Grand Ledge, MI05.1992
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Patience
- Time Management
- Adaptability
- Conflict Resolution
- Promptness
Timeline
Customer Service Representative
Sparrow Medical Supply
11.2023 - Current
Head Teller/Call Center Representative/ITM Teller
PFCU Credit Union
02.2018 - 11.2023
Certificate - Medical Coding And Billing
Davenport University
High School Diploma -
Grand Ledge High School
Similar Profiles
STEVE WAGNERSTEVE WAGNER
PHONE INTAKE at SPARROW MEDICAL SUPPLYPHONE INTAKE at SPARROW MEDICAL SUPPLY
Mary StuveMary Stuve
A/R Specialist at Sparrow Medical SupplyA/R Specialist at Sparrow Medical Supply
BRANDY KUBIAKBRANDY KUBIAK
Accounts Receivable Specialist at Sparrow Medical SupplyAccounts Receivable Specialist at Sparrow Medical Supply