Kimberly Springfield
Customer Service & Support Specialist
Memphis,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Identify, analyze and make suggestions for resolution or correction to reduce barriers impacting the effectiveness of operations and improve efficiency of the work area.
Overview
9
9
years of professional experience
Work History
Eligibility Representative
Accredo Health Group
12.2014 - Current
- Application of federal HIPPA guidelines to ensure compliance across all aspects of the eligibility process.
- Exceeded performance metrics consistently by accurately determining program eligibility within established timeframes.
- Ensured timely resolution of discrepancies by conducting thorough research and documentation.
- Assisted clients with navigating complex eligibility requirements, ensuring accurate submissions.
- Effectively managed competing priorities while maintaining a focus on providing exceptional customer service.
- Reduced errors in eligibility determinations through meticulous attention to detail and rigorous quality control measures.
- Managed high-volume caseloads while maintaining strict adherence to privacy regulations and confidentiality protocols.
- Improved organizational efficiency by implementing innovative solutions that streamlined workflows for case management.
- Continuously sought professional development opportunities to stay current on industry trends, policy changes, and best practices contributing team efficiency and success
- Collaborated with team members to maintain accurate records and provide seamless service for applicants.
- Achieved high client satisfaction rates through effective communication and empathetic support during the eligibility process.
Education
High School Diploma -
Northside High School
Memphis, TN05.1980
Skills
Microsoft Office
Data Entry
Written Communication
Time management abilities
Time management abilities
Timeline
Eligibility Representative
Accredo Health Group
12.2014 - Current
High School Diploma -
Northside High School