Kimberly Spucches

As a Supervisor, I oversee employees' performance and provide support and guidance needed to succeed in effectively achieving the success of the organizations needs. I am responsible for the training of new hires as well as evaluating new/current employees performance and providing feedback to the management staff. I assist in disciplinary issues, and help to resolve issues between staff. I am familiar with union law and the process of following a union contract.

• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Created identical dishes numerous times daily with consistent care, attention to detail and quality.
• Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
• Followed restaurant stock management schedule to monitor product freshness and rotate out old products.

• Provided friendly, courteous service to create memorable moments for guests.
• Cleaned and organized kitchen stations to promote team efficiency.
• Arranged linens and table settings according to seating plan and event theme.
• Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
• Maintained flexible work schedule to meet event needs.
• Served appetizers, delivered entrees and refilled beverages for banquet guests.
• Set bars, served drinks and catered to quests needs in a reception setting.
• Assisted in creating and carrying out the vision of 15+ brides and grooms for their special day.
• 
  

• Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
• Performed cash handling activities and secured nightly bank deposits.
• Addressed guest concerns and resolved all issues to guests' satisfaction.
• Adhered to safe work practices, food safety regulations and corporate guidelines.
• Resolved guests complaints while maintaining positive customer environment.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Greeted new customers, discussed specials and took drink orders.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
• Set up and disassembled food service stations, equipment and furniture per contract specifications.
• Replenished banquet stations and verified food temperatures and cleanliness of service areas.
• Delivered catered food and supplies to facility for on-time set-up.
• Provided friendly, courteous service to create memorable moments for guests.
• Arranged linens and table settings according to seating plan and event theme.
• Fostered enjoyable event atmosphere through friendly guest interactions
• Maintained flexible work schedule to meet event needs.
• Served appetizers, delivered entrees and refilled beverages for banquet guests.

• Delivered exceptional guest experiences through attentive service and quick response to issues.
• Assisted wait staff with timely food delivery and guest requests.
• Provided attentive service and proactively assessed guest needs.
• Monitored dining room inventory and replenished as necessary.
• Monitored temperature of cases, shelves and storage areas and reported failures to manager.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Greeted new customers, discussed specials and took drink orders.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Bussed and reset tables to keep dining room and work areas clean.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Checked identification for minimum age for sale of alcoholic beverages.