Kimberly Stack
Copperline Smashburger
Clancy,MT
4
years of professional experience
Dynamic and results-driven professional with extensive experience in customer service at Copperline Smashburger. Proven ability to enhance guest satisfaction through effective communication and conflict resolution. Strong team player with exceptional time management skills, dedicated to maintaining high service standards and fostering positive customer relationships. Committed to delivering excellence in fast-paced environments.
Work History
Casher
1 Year 9 Months- Processed cash, credit, and mobile payments accurately at front counter.
- Greeted guests, took orders, and confirmed menu selections with attention to detail.
- Handled order entry through point-of-sale system and corrected transaction errors promptly.
- Balanced cash drawer and maintained register accuracy throughout shifts.
- Supported dine-in and takeout guests with friendly, efficient service.
- Communicated order changes clearly to kitchen staff to reduce preparation errors.
- Resolved customer concerns professionally while maintaining smooth checkout flow.
Server
1 Year 9 Months- Greeted guests promptly and presented menu options with attentive, friendly service.
- Delivered food and beverages accurately while maintaining efficient table coverage.
- Processed orders using POS systems and verified special requests before submission.
- Coordinated with kitchen staff to ensure timely service and smooth dining flow.
- Resolved guest concerns professionally, preserving positive service experiences.
- Maintained clean, organized dining areas and reset tables between seatings.
- Supported team members during busy shifts by prioritizing tasks and anticipating needs.
- Refilled drinks, checked table satisfaction, and promoted repeat business through responsive service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma
Skills
Team player
Good communicater
Peoply-good with people
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Team collaboration
Customer service excellence
Customer relations
Conflict resolution
Timeline
Casher
Copperline Smashburger
05.2023 - 02.2025Read More
Server
Suds Hut
08.2021 - 05.2023Read More
Bowie High School
High School Diploma
Read More