Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kimberly Stacy

Colorado Springs

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. I excel in fostering team productivity and mentoring new hires. Bilingual in Spanish and English, I bring a positive attitude and critical thinking to every challenge.

Overview

9
9
years of professional experience

Work History

Homemaker Aide

Homemaker Self
06.2019 - Current
  • Addressed client household needs with meal preparation, housekeeping and transportation.
  • Completed dusting, washing dishes, laundry, and vacuuming for patients.
  • Provided companionship and emotional support to enhance mood and quality of life.
  • Monitored medication administration and reported any changes in health status to supervising nurse or physician promptly.
  • Organized medical appointments and coordinated transportation services to encourage adherence to prescribed treatment plans.
  • Ensured safety within the home by performing routine checks for potential hazards or necessary modifications.

Customer Service Representative

Target
10.2016 - 06.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Supervisor

The Chocolate Crocodile
04.2016 - 10.2016
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Education

High School Diploma -

Ruston High School
Ruston, LA
05-2012

Skills

  • Compassionate caregiving
  • Safety awareness
  • Adaptive problem solving
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Training and mentoring
  • Goal oriented
  • Staff management
  • Attention to detail
  • Cash handling
  • Team leadership
  • Positive attitude
  • [Spanish/English] translation
  • Fluent bilingualism
  • Document translation

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Homemaker Aide

Homemaker Self
06.2019 - Current

Customer Service Representative

Target
10.2016 - 06.2019

Supervisor

The Chocolate Crocodile
04.2016 - 10.2016

High School Diploma -

Ruston High School

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