KIMBERLY STALEY
Wellsville,United States
Summary
Dynamic healthcare professional with robust clinical expertise in Medicare and Medicaid, cultivated at East Liverpool and Poland Cardiology office.
Overview
40
40
years of professional experience
1
1
Certification
Work History
REGISTRAR
East Liverpool and Poland Cardiology office
Poland, OH
06.2018 - Current
- Processed patient medical records requests in compliance with HIPAA guidelines.
- Supported healthcare applications by monitoring security, performance and reliability.
- Accessed patient charts to collect, abstract and extrapolate patient data.
- Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
Certified Pharmacy Technician
Toronto Apothecary
Toronto, Ohio
02.2009 - 06.2018
- Entered new patient profiles and prescriptions into medication input software system.
- Communicated directly with doctors' offices via telephone, fax and email.
- Provided friendly customer service at prescription drop-off and pick-up counters.
- Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.
- Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
- Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.
- Accurately pulled medications from the shelves for filling prescriptions.
- Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.
- Strictly maintained customer and patient confidentiality.
- Retrieved, counted and measured drugs and capped and uncapped vials and bottles.
- Promptly referred all doctors' calls and customers' medical questions to the pharmacist on duty.
- Labeled all products appropriately, including cautionary and auxiliary labels.
- Communicated with all customers and staff in a pleasant and professional manner.
- Precisely processed third party prescriptions and managed adjudication review.
- Processed up to 300 prescriptions on high volume days with 95% accuracy.
- Regularly ordered medication and pharmacy, office and restroom supplies.
- Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage.
- Prepared documents for registration, enrollment, and graduation processes.
- Accessed patient charts to collect, abstract and extrapolate patient data.
- Collected, evaluated and stored documents securely in permanent records.
- Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
Office Manager/Secretary
Helouise C. Mapa MD. FAAP
East Liverpool, United States
03.1985 - 02.2009
- Recorded and filed patient data and medical records.
- Wrote clear and detailed clinical phone messages for physicians.
- Directed patient flow during practice hours, minimizing patient wait time.
- Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered.
- Acquired insurance authorizations for procedures and tests ordered by the attending physician.
- Arranged and assisted with hospital admissions.
- Maintained an organized logging system for tracking test results.
- Scheduled surgeries and procedures in conjunction with Surgical Coordinator.
- Prepared prescription refill requests on behalf of the physician.
- Scheduled patient appointments.
- Completed registration quickly and cordially for all new patients.
- Provided administrative support for two physicians.
- Scheduled radiology exams for patients.
- Resolved and clarified issues with patient medications and collaborated with local pharmacies.
- Accurately entered procedure codes, diagnosis codes and patient information into billing software.
- Quickly responded to staff and client inquiries regarding CPT codes.
- Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Education
High School Diploma - Business
East Liverpool High School
East Liverpool, OH, United StatesSkills
- Medicare and Medicaid expertise
- FDA drug safety knowledge
- Patient care and interaction
- Telephone etiquette
- Medical terminology proficiency
- Pharmaceutical storage and distribution
- Abbreviations understanding
- Counting and pouring skills
- Inventory management
- Pediatric care expertise
- Clinical background
- Efficiency and accuracy
- Decision-making skills
- Dependability
- Attention to detail
- Quick learner
- Compassionate demeanor
Certification
Certified Pharmacy Technician, NHA, 10-09-332
Languages
English
Professional
Timeline
REGISTRAR
East Liverpool and Poland Cardiology office
06.2018 - Current
Certified Pharmacy Technician
Toronto Apothecary
02.2009 - 06.2018
Office Manager/Secretary
Helouise C. Mapa MD. FAAP
03.1985 - 02.2009
High School Diploma - Business
East Liverpool High School
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