Kimberly Stallings

Successfully adapted to new role and responsibilities following company merger, fulfilling tasks as requested by management and technicians.

• Demonstrated discretion and tact while managing confidential and sensitive information.
• Efficiently managed executive calendars, optimizing time by scheduling meetings and appointments.
• Efficiently organized executive communication through effective management of emails, phone calls, and scheduling appointments.
• Maintained accurate records of office inventory and implemented streamlined system to track supplies and place orders promptly.
• Managed a high volume of phone calls and email inquiries.
• Proactively handled call screening and email management, prioritizing communication to support executive-level correspondences.
• Contributed to board meetings by providing efficient administrative support, including agenda preparation and minute-taking duties.

• Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
• Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
• Developed and maintained project plans, schedules and budgets to ensure successful completion of projects.
• Collaborated with senior leadership on strategic planning initiatives related to future projects.

I first began learning dispatching, which led me to administrative duties. I answered the phones, talked to customers, other vendors, pulled permits, scheduled appointments, visited job sites, and ordered materials. Organized meetings, sent emails, and followed up with technicians in the field.

• Effectively answered and handled both incoming and outgoing calls, ensuring accurate message documentation for office personnel.
• Maintained comprehensive documentation of dispatched calls to ensure thorough records were maintained.
• Oversaw the efficient management of a fleet of 6 vehicles through effective dispatching, routing, and tracking techniques.
• Successfully maintained clear communication channels during emergencies while effectively managing high-stress situations.
• Implemented corrective actions to reduce errors in dispatch records.