Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Standberry

Montgomery,AL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Patient Referral Coordinator

Montgomery Women's Health Associates
02.2003 - Current


  • Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
  • Enhanced patient experience by coordinating timely and efficient referrals to specialists.
  • Streamlined referral processes for improved patient satisfaction and reduced wait times.
  • Trained new employees on referral coordination procedures, ensuring consistent quality of service.
  • Developed constructive working relationships with local healthcare facilities which resulted in seamless patient transfers.
  • Collaborated with healthcare providers to ensure accurate and comprehensive referral documentation.
  • Maintained strong relationships with referring physicians, resulting in increased referral volume.
  • Worked with patients to schedule tests and procedures.
  • Optimized utilization of resources by efficiently allocating appointments based on provider availability and patient needs.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Participated in team meetings where best practices were shared leading to strengthened internal processes.
  • Supported positive outcomes for patients by monitoring their transition from primary care providers to specialty care services.
  • Implemented electronic referral management system, improving tracking and follow-up efficiency.
  • Assisted patients with insurance navigation, minimizing out-of-pocket expenses and maximizing coverage.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Verified patient insurance eligibility and entered patient information into system.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated communication between patients and various departments and staff.
  • Resolved customer complaints using established follow-up procedures.


Assistant Lead Front Office Receptionist

Montgomery Family Medicine
01.2000 - 02.2003
  • Spearheaded quality improvement initiatives within the clinical setting, leading to enhanced patient satisfaction scores.
  • Streamlined clinic operations by implementing effective scheduling and appointment systems.
  • Improved patient care by efficiently managing medical records and maintaining accurate documentation.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.

Medical Receptionist

Baptist Medical Center East
06.1998 - 01.2000
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed multi-line phone system and pleasantly greeted patients.

Education

Bachelor of Science - Information Resources Management

Troy State University
Montgomery, Al
05.2008

Skills

  • Maintaining confidentiality
  • Follow-up Coordination
  • Healthcare industry understanding
  • Scheduling appointments
  • Insurance Verification
  • Data entry proficiency
  • Medical terminology knowledge
  • Customer Service
  • Attention to Detail

Timeline

Patient Referral Coordinator

Montgomery Women's Health Associates
02.2003 - Current

Assistant Lead Front Office Receptionist

Montgomery Family Medicine
01.2000 - 02.2003

Medical Receptionist

Baptist Medical Center East
06.1998 - 01.2000

Bachelor of Science - Information Resources Management

Troy State University

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Kimberly Standberry