Kimberly Stanek
Littleton,CO
Summary
Seasoned office manager offering several years of comprehensive experience interpreting and implementing quality assurance standards. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes and support administrative tasks for all departments of the company with a consistent drive to grow professionally.
Overview
8
8
years of professional experience
Work History
Admin Specialist
CORE Consultants Inc.
02.2023 - 07.2024
- Welcome visitors and clients both in person and over the phone, ensuring a positive experience.
- Notify staff in advance regarding important guest visits, significant deliveries, construction activities, etc.
- Schedule and coordinate board meetings, customer meetings, and visits, including making travel arrangements, selecting meeting venues, arranging logistics, making restaurant reservations, ordering promotional items, etc.
- Communicate travel arrangements, agendas, and schedules proactively to ensure smooth operations.
- Maintain customer confidence and protect operations by handling confidential information with discretion.
- Manage executives’ calendars by organizing meetings, conferences, teleconferences, and travel arrangements.
- Understands the office technology to efficiently set up conference rooms for virtual meetings. Additionally provides any materials needed for meetings and sets and take down (as needed)
- Manage office supply inventory and expenses by monitoring stock levels, anticipating needs, evaluating new products, placing orders, verifying receipts, and adhering to budget targets.
- Ensure cleanliness and orderliness in the office, including reception areas, common spaces, offices, conference rooms, and the kitchen.
- Created and integrated standardized processes for organizing and accessing historical information.
- Organized and tracked office, event, and food expenses on a weekly basis in accordance with budgetary constraints.
- Administer expense systems in collaboration with Accounting, including user management, spending limits adjustment, vendor account creation, and executive expense report submission.
- Coordinate with Landlord and/or 3rd party accountants to ensure the property budget is on target
- Handled all aspects of building maintenance, ensuring regular and efficient scheduling of annual upkeep.
- Support team efforts by achieving related objectives as assigned, including cultural initiatives and event coordination.
Office Manager
Farmers Agency
04.2021 - 01.2023
- Servicing Clients existing policies via phone, zoom, or in person
- Retaining Clients by keeping well established relationships by making quarterly follow up phone calls and completing courtesy reviews
- Open the office and have all leader boards and scorecards updated before office hours
- Ensuring all voicemail, missed calls, and text messages have been replied to first thing everyday
- Creating fun interactive morning icebreakers with the Team before our daily team meeting
- Holding a weekly level 10 meeting with the agency Owner to ensure we are working towards our weekly, quarterly, and annual goals
- Created an on boarding and hiring process for the agency
- Helped develop the agencies Core Values and put them into practice daily
- Created internal systems and daily processes that are compatible with Salesforce and Outlook and other platforms used daily
- Hire, Mentor, and Support other Team Members
- Directly Mentor of the inside sales and ensure the Team Member working side by side with me is meeting their goals
- Meeting with direct Employee weekly to help overcome and obstacles they may be facing, time management, client objections, mental blocks etc..
- Created a performance improvement plan for the Team Members falling short of their goals and expectations.
Leasing Consultant
Camden Property Trust- Belleview Station
09.2020 - 02.2021
- Utilizing skills and abilities to lease apartments to prospective residents
- Establishing positive resident relations
- Retaining a connection through lease term with residents through varies points of their lease
- Providing a healthy and positive work environment with fellow office staff and maintenance team
- Using different leasing platforms such as OneSite and Yieldstar
- Organizing food trucks to come by in replace of resident events during the pandemic
- Posting on social media platforms daily about our community using Facebook, Instagram, Twitter, and Community Social Site- MyCamden
- Monitoring all vacancies and pre-leasing those which will be available in the future
- Creating new policy and checklists to ensure all of our work gets done
- Properly recording market survey data and updating reports in a timely manner
- Executing all lease paperwork including, the lease agreement, application form lease file checklists and any other standard lease paperwork
- Ordering the appropriate office supplies and branded brochures for all needs
- Ensuring the office looked clean and organized for good workplace function
- Organizing all and any vendor visits with the staff
- Coordinating weekly meetings amongst the staff to ensure we met the quota of our ownership
- Knowledge of fair housing and federal laws
- Being Knowledgeable about new laws and apartment regulations
- Cross trained in Posting owed monies to moved out resident ledgers
- Collecting rent and money that may be owed
- Practicing company policy and procedures when charging a resident a lease violation and following up with the appropriate documentation verbally and in writing.
Lead Server and Club Accountant
Howl at the Moon
11.2016 - 03.2020
- High Volume Server/Cocktail waitress, serving customers drinks and appetizers with the best customer service while creating a lively experience with the band on stage
- Lead server, overlook the servers on the floor making sure all sections were bussed, stocked, well presented
- Compensated guests drinks and food that were disliked or mistakes, while obtaining professional customer service to the guest
- Trained staff to enhance customer service through suggestive selling and utilizing the entertainment to help create a unique atmosphere
- Executed a new addition to the server manual and handbook, revising dated rules and implementing new ones
- Created new training courses for new hires
- Audited the safe, bartender tills, door till, and server's monies owed after close
- Marketing through customer leads for events such as bachelorette, birthday, and office parties.
Leasing Consultant
Alliance Residential Company
07.2019 - 10.2019
- Utilizing skills and abilities to lease apartments to prospective residents
- Establishing positive resident relations
- Retaining a connection through lease term with residents through varies points of their lease
- Providing a healthy and positive work environment with fellow office staff and maintenance team
- Using different leasing platforms such as Yardi, CRM, and Yeildstar
- Planned themed resident events for holidays once a month
- Monitoring all vacancies and pre-leasing those which will be available in the future
- Properly recording market survey data and updating reports in a timely manner
- Executing all lease paperwork including, the lease agreement, application form lease file checklists and any other standard lease paperwork
- Ordering the appropriate office supplies and branded brochures for all needs
- Ensuring the office looked clean and organized for good workplace function
- Organizing all and any vendor visits with the staff
- Coordinating weekly meetings amongst the staff to ensure we met the quota of our ownership
- Knowledge of fair housing and federal laws
- Being Knowledgeable about new laws and apartment regulations
- Cross trained in moving residents in and out of Yardi and all paper work is correct
- Collecting rent and money that may be owed
- Practicing company policy and procedures when charging a resident a lease violation and following up with the appropriate documentation verbally and in writing.
Leasing Consultant, Assistant Manager
Post River North
07.2017 - 07.2019
- Utilizing skills and abilities to lease apartments to prospective residents
- Establishing positive resident relations
- Retaining a connection through lease term with residents through varies points of their lease
- Providing a healthy and positive work environment with fellow office staff and maintenance team
- Using different platforms such as Yardi, CRM, and LRO
- Communicating with conflicted residents and overcoming objections to meet a resolution
- Submitted variance, operational and book keeping reports to corporate on a weekly basis
- Lead the team with positivity to achieve goals and deadlines daily
- Maintained the guest suite and guest reservations ensuring a wonderful stay for resident's friends and family
- Promoted to Assistant Manager
- Planned themed resident events for holidays once a month
- After one year of establishment, I helped redesign the model apartments and mini model apartments
- Monitoring all vacancies and pre-leasing those which will be available in the future
- Properly recording market survey data and updating reports in a timely manner
- Executing all lease paperwork including, the lease agreement, application form lease file checklists and any other standard lease paperwork
- Knowledge of fair housing and federal laws
- Ordering the appropriate office supplies and branded brochures for all needs
- Ensuring the office looked clean and organized for good workplace function
- Organizing all and any vendor visits with the staff
- Coordinating weekly meetings amongst the staff to ensure we met the quota of our ownership
- Being Knowledgeable about new laws and apartment regulations and communicating the updates with the team and residents in a prompt professional manner
- Posting rent checks and other charges to residents accounts
- Cross trained in moving residents in and out of Yardi and all paper work is correct
- Collecting rent and money that may be owed
- Practicing company policy and procedures when charging a resident a lease violation and following up with the appropriate documentation verbally and in writing.
Education
High School Diploma -
Cheboygan Area High School
Cheboygan, MI06-2012
Skills
- Positive Attitude
- Acts with Integrity
- Empowers Others
- Relationship Building
- Continuous Improvement
- Documentation Management
- Machinery Maintenance
- Quality Assurance
- Management collaboration
- Effective Communication
- Time Management
- Interpersonal Communication
- Process Improvement
- Customer Relations
- Supply Management
- Organizational Skills
- Multitasking
- Analytical Thinking
- Business Development
- Teamwork and Collaboration
- Active Listening
- Goal Setting
- Reliability
- Data Analysis
- Improvement plan knowledge
- Problem-solving abilities
- Self Motivation
- Adaptability and Flexibility
- Experience in leadership
- Task Prioritization
- Analytical Skills
- Professionalism
- Written Communication
- System installations
References
References available upon request.
Timeline
Admin Specialist
CORE Consultants Inc.
02.2023 - 07.2024
Office Manager
Farmers Agency
04.2021 - 01.2023
Leasing Consultant
Camden Property Trust- Belleview Station
09.2020 - 02.2021
Leasing Consultant
Alliance Residential Company
07.2019 - 10.2019
Leasing Consultant, Assistant Manager
Post River North
07.2017 - 07.2019
Lead Server and Club Accountant
Howl at the Moon
11.2016 - 03.2020
High School Diploma -
Cheboygan Area High School
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