Kimberly Stanley
Brewer
Summary
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
30
30
years of professional experience
Work History
Patient Access Representative
Ensemble Health Partners
06.2021 - Current
- Assisted patients with registration processes and insurance verification.
- Managed appointment scheduling using electronic health record systems.
- Provided exceptional customer service to enhance patient experience.
- Coordinated communication between patients and healthcare providers effectively.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Customer Service Representative
Wayfair
03.2016 - 01.2021
- Managed customer inquiries via phone, email, and chat, ensuring timely resolutions.
Customer Service Representative
Verizon
01.2012 - 03.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
MBNA
09.1995 - 01.2012
- Managed high-volume inbound calls, ensuring customer satisfaction and issue resolution.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Education
High School Diploma -
Apostolic Christian Academy
Brewer, ME06-1994
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
Timeline
Patient Access Representative
Ensemble Health Partners
06.2021 - Current
Customer Service Representative
Wayfair
03.2016 - 01.2021
Customer Service Representative
Verizon
01.2012 - 03.2016
Customer Service Representative
MBNA
09.1995 - 01.2012
High School Diploma -
Apostolic Christian Academy
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