Kimberly Steede
Fayetteville,GA
Summary
Exceptional detail-oriented administrative support associate with 10 years of excellent customer service and problem-solving experience. Exceptional time management and interpersonal skills, enhancing team productivity and customer satisfaction without compromising quality.
Overview
13
13
years of professional experience
Work History
Performance Quality Analyst
Anthem Blue Cross Blue Shield Of GA
04.2018 - 10.2023
- Conducted regular performance reviews, providing constructive feedback for employee growth and development.
- Enhanced performance quality by conducting thorough data analysis and identifying improvement opportunities.
- Developed comprehensive reports for management review, highlighting performance trends and recommending best practices.
Implementation Specialist II
Anthem Blue Cross Blue Shield Of GA
02.2016 - 04.2018
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Assisted account executives with strengthening client relationships through targeted solutions.
- Enhanced customer satisfaction with timely resolution of issues during project implementations.
Customer Service Representative III
Anthem Blue Cross Blue Shield Of GA
06.2010 - 02.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
No Degree - General Studies
Southern New Hampshire University
Hooksett, NH12.2024
Skills
- Problem-Solving
- Critical Thinking
- Microsoft Office
- Interpersonal Skills
- Communication
- Adaptability
- Conflict Resolution
Timeline
Performance Quality Analyst
Anthem Blue Cross Blue Shield Of GA
04.2018 - 10.2023
Implementation Specialist II
Anthem Blue Cross Blue Shield Of GA
02.2016 - 04.2018
Customer Service Representative III
Anthem Blue Cross Blue Shield Of GA
06.2010 - 02.2016
No Degree - General Studies
Southern New Hampshire University
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