Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kimberly Stegall

Stuart,VA

Summary

Conscientious individuals multitask and liaise between families and programs to build relationships that support ongoing development and education. A respectful Family Advocate offering case management and crisis intervention skills.

Communicative Family Advocate with respect for diverse values and cultures. Determined professional with eight years of experience supporting families with disabled children and fostering strong partnerships. Remains calm and poised in all types of situations.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Family Advocate

STEP Inc.
06.2016 - Current
  • Empowered families by giving them the tools and resources to make informed decisions about their futures.
  • Identified available community resources and programs for families of disabled children.
  • Enhanced family support by conducting thorough assessments and identifying specific needs.
  • I've been able to visit families' homes and maintain appropriate contact as directed by agency procedures.
  • Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
  • Maintained timely documentation of case progress, ensuring clear communication among all involved parties.
  • Organized community outreach events, raising awareness about available resources for struggling families.
  • Connected families with essential services such as housing, healthcare, and education opportunities to improve overall quality of life.
  • Developed individualized service plans for families, resulting in improved well-being and stability.
  • Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
  • Collaborated with families to assist in growth, development, and education to increase potential.
  • Led educational workshops for parents on child development and positive discipline techniques to strengthen parent-child relationships.
  • Coordinated referrals from other agencies, streamlining access to supportive services for clients in need.
  • Created a safe environment for open dialogue between family members during mediation sessions, leading toward conflict resolution.
  • Assessed progress towards goals regularly, adjusting service plans accordingly based on family feedback and professional observations.
  • Created a safe environment for open dialogue between family members during mediation sessions leading towards conflict resolution.
  • Provided comprehensive case management services to ensure coordinated, effective interventions.
  • Advocated for families within the legal system, helping them navigate challenging situations and obtain necessary resources.
  • Trained new Family Advocates in best practices to ensure consistent service delivery across the organization.
  • Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
  • Monitored and evaluated program outcomes, utilizing data to inform future strategies and continuously improve service delivery.
  • Developed strong partnerships with local organizations while actively identifying gaps in services, thereby bridging the resources to meet family needs.
  • Partnered with local schools to facilitate communication between parents and educators regarding individual student needs.
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Documented data and completed accurate updates to case records.
  • Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
  • Facilitated family meetings to ensure communication and collaboration between family members.
  • Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
  • Planned, promoted and managed parent workshops on assisting children in attaining academic success.
  • Worked with educational team to develop Individual Education Plans (IEPs) for students.
  • Facilitated groups to address specific needs such as grief and loss, anger management and social skills.
  • Maintained detailed case histories, metrics and reports to meet strict standards.
  • Completed comprehensive assessments of families to identify needs and develop treatment plans.
  • Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
  • Developed and implemented programs to support children's mental health and well-being.
  • Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.

Key Holder

Dollar General
09.2015 - 06.2016
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.

Lead Staffing Coordinator

Team Nurse
08.2012 - 08.2013
  • Negotiated competitive salary packages with potential employees, resulting in successful placements and satisfied clients.
  • Coordinated seamless transitions between temporary workers or contractors when project-based needs arose.
  • Developed comprehensive training programs for new hires, leading to faster onboarding and higher productivity levels.
  • Organized job fairs and networking events to engage prospective candidates in person, showcasing the company''s commitment to employee development.
  • Managed a diverse pool of candidates, ensuring equal opportunities for all applicants throughout the hiring process.
  • Enhanced overall team satisfaction by fostering a supportive work environment through open communication and collaboration.
  • Implemented data-driven recruiting strategies to identify top talent for critical positions within the organization.
  • Improved staffing processes by streamlining interview scheduling and managing candidate communication.
  • Conducted thorough background checks on potential hires, mitigating risk factors associated with negligent hiring practices.
  • Collaborated closely with department managers to understand their specific staffing needs and provide timely solutions.
  • Assisted in developing long-term workforce planning strategies to ensure the organization''s continued growth and success.



Personal Care Aide

Team Nurse
08.2009 - 06.2011
  • Assisted clients with daily living activities for increased comfort and quality of life.
  • Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided timely assistance with personal hygiene tasks for improved self-esteem and dignity preservation.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Collaborated with healthcare professionals to provide comprehensive care, addressing both physical and emotional needs.
  • Assisted disabled clients to support independence and well-being.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Encouraged healthy habits among clients by preparing nutritious meals according to dietary requirements while respecting individual preferences.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Improved client satisfaction by providing personalized care and attention to their specific needs.
  • Offered respite services for family caregivers, allowing them necessary time away while maintaining peace of mind about their loved one''s care.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Implemented individualized care plans, ensuring each client received the appropriate level of support.
  • Developed strong relationships with clients and families, resulting in trust and effective communication.
  • Proactively addressed potential safety hazards in clients'' homes by identifying risks and implementing preventive measures.
  • Maintained clean, safe, and well-organized patient environment.
  • Enhanced client mobility through assistance with transfers, ambulation, and exercises as prescribed by therapists.

Photographer

Sears Portrait Studio
09.2002 - 08.2009
  • Digitally edited photos to enhance appearance.
  • Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Took photos from different angles and perspectives to capture perfect images.
  • Planned and prepared for on-location and studio shoots.
  • Developed strong relationships with clients through clear communication and professionalism.
  • Photographed high-quality images for various print and digital projects.
  • Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
  • Utilized natural and artificial lighting to capture desired images and maintain quality.
  • Optimized workflow efficiency by implementing photo editing software tools like Lightroom and Photoshop.
  • Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
  • Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
  • Enhanced client satisfaction through exceptional editing skills, resulting in repeat business and referrals.
  • Offered image proofs to help clients choose best photos from shoot.
  • Conducted pre-shoot consultations to discuss clients' needs and preferences for optimal results.
  • Showcased diverse photography styles for clients to choose from, increasing portfolio versatility.
  • Continuously improved technical skills by staying updated on industry trends and new equipment.
  • Served a diverse range of industries, including weddings, corporate events, fashion shoots, and family portraits.
  • Managed social media accounts, showcasing portfolio and attracting new clients through engaging content.
  • Expanded service offerings by integrating drone photography, meeting growing demand for aerial shots.
  • Tailored photography packages to meet unique needs of each client, resulting in high client satisfaction rates.
  • Cultivated diverse portfolio that showcased versatility across various photography genres, attracting broader client base.
  • Enhanced team efficiency by leading workshops on advanced photography techniques and software.
  • Built and maintained strong relationships with clients, resulting in high rate of repeat business.
  • Developed structured archiving system for photo storage, ensuring easy access and organization of thousands of images.
  • Streamlined photo editing process, significantly reducing turnaround times for client projects.
  • Negotiated contracts with vendors, securing cost-effective solutions for photography equipment and software.
  • Improved client satisfaction by delivering well-composed and visually appealing photographs for events.
  • Maintained photography equipment, ensuring gear was in optimal condition for all shoots.
  • Collaborated with graphic designers to create visually cohesive marketing materials.
  • Implemented backup strategies for photo shoots, ensuring no critical moments were missed due to equipment failure.
  • Achieved consistent quality in challenging lighting conditions, utilizing expert knowledge of lighting equipment and techniques.
  • Conducted market research to stay ahead of photography trends, integrating new styles into shoots to keep offerings fresh.
  • Conducted detailed pre-shoot consultations to understand client needs, leading to highly personalized and satisfactory outcomes.
  • Fostered creative environments during shoots, making subjects feel comfortable and natural, which improved photo quality.
  • Enhanced brand visibility by executing compelling photo shoots for marketing materials.
  • Increased social media engagement with captivating images that told compelling stories.
  • Assisted clients with creative ideas for photography needs.
  • Captured stunning images for variety of projects.
  • Selected and set up appropriate props, backdrops, and lighting.
  • Monitored trends in photography to stay current in industry.
  • Shot photographs in controlled lab, field, and remote environments.
  • Collaborated with other photographers and videographers to capture special events.
  • Utilized various types of camera equipment to capture best possible shots.
  • Customized photography strategies based on intended use and client preferences.
  • Collaborated with clients to create engaging photo albums.
  • Trained new photographers in use of camera equipment and editing software.
  • Generated cost-effective solutions for client's photography needs.

Customer Service Representative

Newroads
09.2001 - 09.2002
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

Education

Bachelor of Arts - Liberal Arts in Human Services

Southern New Hampshire University
Hooksett, NH
05-2027

Skills

  • Family advocacy
  • Case tracking and follow up
  • Crisis intervention strategies
  • Relationships and rapport
  • Community resource coordination
  • Eligibility assessments
  • Family needs assessments
  • Parenting education
  • Family services
  • Child Development
  • Home visits
  • Crisis Intervention
  • Service planning
  • Family planning counselor
  • Conducting interviews
  • Client documentation
  • Trauma-informed care
  • Problem-solving abilities
  • Multitasking
  • Team building

Certification

  • Adult Mental Health First Aid National Council for Mental Wellbeing 2024, February
  • Youth Mental Health First Aid National Council for Mental Wellbeing 2021, July
  • MAT, VDSS, 2024
  • Notary Public, Commonwealth of Virginia, 2021, June
  • Child and Family Partners Certificate Program, Child and Family Partners LLC., 2019, June
  • STEP Leader Training Workshop, STEP Publishers, 2019, June


Timeline

Family Advocate

STEP Inc.
06.2016 - Current

Key Holder

Dollar General
09.2015 - 06.2016

Lead Staffing Coordinator

Team Nurse
08.2012 - 08.2013

Personal Care Aide

Team Nurse
08.2009 - 06.2011

Photographer

Sears Portrait Studio
09.2002 - 08.2009

Customer Service Representative

Newroads
09.2001 - 09.2002

Bachelor of Arts - Liberal Arts in Human Services

Southern New Hampshire University

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Kimberly Stegall