Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Kimberly  Stephens

Kimberly Stephens

Marion,SC

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Multi-tasking Team Leader well-known for executing successful, new Type initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

23
23
years of professional experience

Work History

Team Leader

Sam's Club
08.2018 - Current
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.

Team Leader

Sams Club
06.2000 - 01.2018
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Held weekly team meetings to inform team members on company news and updates.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Created and managed project plans, timelines and budgets.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.

Education

Associate Of General Studies -

Orrum High School
Orrum , NC
06.1991

Skills

  • Issue Resolution
  • Account Management
  • Sales Expertise
  • Key Performance Indicators (KPI)
  • Staff Training
  • Safety Processes
  • Overseeing Daily Activities
  • Daily Workflow Improvement
  • Cash Register Operations
  • Giving Constructive Feedback
  • Effective Customer Service
  • Intelligence Gathering
  • Integrity Reviews
  • People Management
  • Continuous Professional Improvement
  • Job Assignments
  • Jam Clearing
  • Work Planning and Prioritization
  • Orientation and Onboarding
  • Call Center Operations
  • Team Assessment
  • Verbal and Written Communication
  • Coaching and Mentoring
  • Revenue Growth
  • Evaluating Employee Work
  • Performance Evaluations
  • Complex Problem-Solving
  • Leading Employees
  • Leading Team Meetings
  • Performance Improvement
  • Loss Prevention Strategies
  • Teamwork and Collaboration
  • Inventory Accuracy
  • Smart Goals
  • Conflict Resolution
  • POS Inventory System Operation
  • Content Management Expertise
  • Troubleshoot Service Issues
  • Personnel Scheduling
  • Shift Checklists
  • Resident Engagement
  • Balance Accounts
  • Belt Conveyors
  • Facility Improvement
  • POS Transactions
  • Monthly Inventory
  • Report Exceptions
  • Safety
  • Leadership

Timeline

Team Leader

Sam's Club
08.2018 - Current

Team Leader

Sams Club
06.2000 - 01.2018

Associate Of General Studies -

Orrum High School
Kimberly Stephens