Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kimberly Stephens

Edmond,USA

Summary

Case Manager with extensive experience in crisis intervention and advocacy for victims at Key to Home. Proven expertise in grant proposal writing and partnership development, leading to effective resolution of housing crises and improved service delivery. Strong analytical and problem-solving skills, with a focus on relationship management and client trust. Significant contributions to client well-being through tailored care plans and resource allocation.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Case Manager

Key to Home
OKC, OK
03.2025 - Current
  • Company Overview: Catholic Charities Archdiocese of OKC
  • Aiding and supporting document collection, such as identification and other necessary documents.
  • Housing search assistance to relocate to a new housing unit.
  • Mediation with family, friends, or landlords to preserve existing housing.
  • Provide real-time assistance, including responding expediently, not exceeding one business day.
  • Providing short-term case management to resolve household housing crises.
  • Offer accessible services with flexible office hours.
  • Liaison with other service providers and community partners as a pathway to increase Diversion & Rapid Exit referrals and problem-solving conversations.
  • Demonstrate flexibility, consistency, and kindness when working with clients, CoC members, and partners.
  • Completing flex-fund requests to facilitate financial assistance disbursement.
  • Completing accurate, timely, and complete HMIS data, including program enrollments, case notes, and services.
  • Adhere to the most up-to-date version of the Coordinated Entry Policies and CoC Standards of Care.
  • Participate in the CoC, regular ongoing engagement with the appropriate workgroups.
  • Able to adjust to the environment of the target population and fast paced decision making in crisis situations.
  • Catholic Charities Archdiocese of OKC

Victim Service Director

Thlopthlocco Tribal Town
Okemah, OK
04.2022 - 11.2024
  • Provides leadership necessary in achieving its goals and objectives of the Thlopthlocco Tribal Town Victims Service Program.
  • Accomplishes and reports outlined goals and plan of action objectives by periodically meeting with the Tribal Administrator.
  • Prepare, monitor and complete funding agency reports.
  • Always maintain strict confidentiality.
  • Develop partnerships with agencies and entities that exist within the service area.
  • Develop partnerships with nonprofit, non-governmental victim service agencies in the service areas that can assist the Thlopthlocco Tribal Town in its victims’ services efforts.
  • Develop an annual budget and contain expenditures to stay within spending limitations.
  • Performs supervisory responsibilities for victims’ services staff.
  • Assist victims in the judicial service system of each area.
  • Develop and implement a victim services program designed to assist all victims of crime in our service area.
  • Assist in prosecution efforts; inform victims of their rights and advocate on their behalf and ensure that victims are provided access to courts, etc.
  • Submit Federal and tribal reporting as required.
  • Wrote and received $829,000 OVW and continuous OVC grant.

Director of Marketing

SNGE
Seminole, OK
05.2018 - 11.2020
  • Responsible for directing the overall operations and staff of the Marketing department.
  • Develop and implement a Marketing plan for the property that supports the overall brand strategy for the company.
  • Responsible for ensuring regulatory compliance within the area of authority and reporting potential issues to the GM.
  • Responsible for assessing, anticipating, and reacting to the competitive marketplace regarding marketing strategies, programs, campaigns, and promotions.
  • Rebranded the SNGE Marketing Department and Player’s Club.
  • Responsible for the development of the SNGE’s marketing strategy and organizational strategic planning process.
  • Helps to develop and implement promotions and events designed to increase Player’s Club membership and revenue for the casino.
  • Create and support a work environment focused on building high-trust relationships by extending support and respect to all.
  • Extensive successful writing and editing experience in a variety of print and digital communication media.
  • Build long term relationships with guests to strengthen the brand value.
  • Responsible for preparing, monitoring, and adhering to budgets: ensures compliance to departmental budget initiatives.
  • Customer service skills and deescalating a upset guest.

Marketing Supervisor

SNGE
Seminole, OK
05.2017 - 05.2018
  • Responsible for a variety of communications with internal and external sources including print publications, web, e-news, and other digital communications.
  • Oversees the activities of the Marketing Coordinators.
  • Responsible for the management and upkeep of promotions within the database for SNGE’s casinos.
  • Coordinate and oversee vendor activities in relation to radio, television, and billboard advertising.
  • Strong adherence to gaming compliance, policy, and procedure as it applies to marketing.
  • Some instructional oversight of Player’s Club personnel within the implementation of marketing promotions and events.
  • Ability to develop and execute long term strategy for marketing and player development.
  • Ability to perform segmentation and analysis of customer databases.
  • Responsible for handling escalated customer issues regarding promotions, complaints and concerns.
  • Ability to work in a fast paced team environment.
  • Strong business skills and work ethic.
  • Customer Service skills.

Domestic Violence Director

Absentee Shawnee Tribe
Shawnee, OK
08.2008 - 12.2016
  • Responsible for and oversees day to day activity of the Domestic Violence Program.
  • Report to the Executive Committee of the Absentee Shawnee Tribe.
  • Development and awarded $888,640 Absentee Shawnee Tribe Violence Against Women through Department of Justice Violence Against Women.
  • Development and awarded $510,000 ARRA Domestic Violence Shelter grant through Department of Justice Violence Against Women.
  • Development and awarded $380,000 Sexual Assault Services grant through Department of Justice Violence Against Women.
  • Remain in compliance with yearly audits.
  • Responsible for financial budgets of grants.
  • Responsible for Domestic Violence Program payroll distribution.
  • Establish ongoing networking with other federal agencies, state, local and other tribal organizations to encourage growth and progress.
  • Extensive knowledge on grant compliance and reporting.
  • Implements procedures and recommends policies designed to enhance the effectiveness of the program.
  • Worked with the Advisory Council on a monthly basis to further the goals, policies, and initiatives of the program.
  • Contact and advocate for victims regarding their particular situation.
  • Assists victims in knowing their rights about obtaining an Order of Protection and What to do when the Order is violated.
  • Serves as a resource to law enforcement agencies to assist with the emergency needs of the victim.
  • Responsible for participation in special projects in development of training programs and presentations to law enforcement, community agencies, and community groups.
  • Works to develop program sustainability by writing grants, contracts, and agreements with funding agencies.
  • Works with victims to get them into transitional housing.

Office Manager

O.C.A.D.V.S.A.
Oklahoma City, OK
09.2007 - 07.2008
  • Assist the Executive Director in overseeing the management of the office in order to assure compliance with federal, state, and local laws, rules, and regulations.
  • Provide staffing to the OCADVSA Professional Development Committee and assist, as directed by the Committee Chair, the Professional Development Committee in planning and conducting Certification Training, Certification Luncheon and other activities of the Committee.
  • Organize Steering Committee meetings in compliance with the Open Meeting Act.
  • Participate in bi-monthly meetings of the OCADVSA Steering Committee and record, transcribe, distribute, and catalog Steering Committee minutes.
  • Maintain Steering Committee member files for adherence to By-Laws, membership dues, Principles of Unity, Service Referral Agreements, voting delegates, etc.
  • Maintain membership list, and distribute to membership as changes are made.
  • Manage outgoing and incoming mail.
  • Maintain mail and fax logs.
  • Manage accounts receivable and accounts payable, including bank deposits.
  • Organize and call staff meetings.
  • Maintain financial files.
  • Assure appropriate documentation and response of donations and accounts receivable.
  • Participate in Management Team meetings.
  • Responsible for the registration process of training events.
  • Participate and help with Annual Conference and other training events.
  • Customer Service.
  • Work on the computer daily with Word, Excel and Access.

Shelter Coordinator/Victim Advocate

Family Resource Center
Seminole, OK
09.2000 - 03.2007
  • Assisted victims of domestic violence and their children with needs in shelter.
  • Case management for over 200 clients per year.
  • Worked closely with other social service agencies to provide referrals for women and children in shelters.
  • Staffed 24-Hour Crisis Line.
  • Maintained information in statewide Domestic violence and Sexual Assault OVIS Database.
  • Developed and presented public education and awareness presentations.
  • Hired, managed and trained 24-Hour shelter staff.
  • Assisted Executive Director in grant writing and grant management.
  • Prepared payroll reports for shelter staff.
  • Remain in compliance with yearly audits.

Education

B.S. - Business Management

Mid-America Christian University
Oklahoma City, OK
05.2009

Skills

  • Crisis intervention techniques
  • Data expertise
  • Proposal writing for grants
  • Compliance reporting
  • Advocacy for victims
  • Housing support services
  • Partnership development
  • Analytical problem solving
  • Assessment of needs
  • Management of records
  • Home inspections and visits
  • Relationship management with clients
  • Awareness of vulnerable populations

Certification

  • Seminole Nation Housing Authority BOC, 08/01/12, 12/31/17
  • Native Alliance Against Violence Treasurer
  • First Aid/ CPR Certified, 01/01/24

References

  • Heather Napier, OVW Technical Assistance, (405)220-2768
  • Cheri Hardeman, AST Health Program, (405)788-5681
  • Stephaney Lambert, Transportation and Infrastructure Director, (405)380-7345

Timeline

Case Manager

Key to Home
03.2025 - Current

Victim Service Director

Thlopthlocco Tribal Town
04.2022 - 11.2024

Director of Marketing

SNGE
05.2018 - 11.2020

Marketing Supervisor

SNGE
05.2017 - 05.2018

Domestic Violence Director

Absentee Shawnee Tribe
08.2008 - 12.2016

Office Manager

O.C.A.D.V.S.A.
09.2007 - 07.2008

Shelter Coordinator/Victim Advocate

Family Resource Center
09.2000 - 03.2007

B.S. - Business Management

Mid-America Christian University

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