Kimberly Stephens
Port ST Lucie,Florida
Summary
Versatile Patient Care Coordinator with 2 years of experience in healthcare settings, specializing in patient scheduling, documentation, and communication with medical professionals. Proven ability to triage patients and manage medical supplies efficiently. Strong background in medical assisting and customer service, complemented by certifications in CPR and as a Certified Medical Assistant. Committed to enhancing patient care and operational efficiency in a remote setting.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Health Information Management Specialist/HIM Technician
Broward Health Hospital /Datavant
07.2025 - Current
- Ensured compliance with federal regulations by conducting regular audits of patient files and implementing necessary corrective actions.
- Contributed to organizational readiness during audits by maintaining accurate, up-to-date documentation of all health information management practices.
- Contributed to the improvement of revenue cycle management by identifying discrepancies in billing codes and reconciling claims submissions.
- Retrieved medical data for physicians and patients.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Developed policies for maintaining confidentiality and security of patient information in compliance with HIPAA regulations.
- Managed electronic health records to ensure accuracy and compliance with regulations.
- Provided exceptional customer service, addressing inquiries from patients, insurance companies, and other stakeholders promptly and professionally.
Patient Care Coordinator/Medical Assistant
Florida Cancer Specialists & Research Institute
05.2024 - 07.2025
- Managed patient scheduling and appointment coordination for a busy medical practice
- Coordinated referrals to specialists, ensuring timely appointments and seamless transitions of care
- Responded promptly to patient inquiries, providing exceptional customer service and resolving issues effectively
- Collaborated with healthcare providers to coordinate diagnostic tests, procedures, and surgeries for patients
- Maintained confidentiality of patient information in compliance with HIPAA regulations
- Assisted in the verification of insurance coverage and obtained pre-authorizations as needed
- Scheduled follow-up appointments for patients based on provider recommendations
- Provided administrative support by managing phone calls, emails, and other correspondence related to patient care
- Assisted in the coordination of telehealth visits, ensuring patients had necessary technology and support
- Managed patient accounts, including billing inquiries, payment processing, and insurance claim submissions
Patient Care Coordinator
MedCare Home Healthcare
12.2023 - 05.2024
- Answer phones, Update, and document charts,, schedule, communicate with doctors office, physicians office physician, upload and fax documents, scan in documents, communicate with Field nurses, take order for medical supplies, full fill DME orders per requested , get report from therapist, and report to case managers, follow and report any changes in schedule, follow up with patient care and marketing team and intake office on changes to patient , prescription request from physician orders, document and update chart, etc.
- Managed patient appointments, scheduling procedures, and coordinating with medical staff to optimize efficiency
- Maintained accurate and up-to-date patient records, including medical history, treatment plans, and insurance information
Medical Assistant
Wellcare Clinic / Internal Medicine
07.2021 - 12.2023
- Check Vitals, Document in Emr/ Ehr system, triage patients, EKGs
- Phlebotomy, answer phones, process refill scripts for patient, update
- Patient charts, check in patients, collect co-pay, assist with referrals
- Assist with team coordinator, Fax, scan in document in patient charts
- Use copy machine, assist Doctor with procedures, allergy test , ear
- Lavage, b12 injections, etc review lab results with patients set
- Appointments, update patients charts and schedules daily, verify
- Insurance, assist with pre-op patients surgery clearance, keep the office
- Clean and neat.
Front Desk Receptionist/Medical Assistant
Akumin
02.2020 - 04.2020
- Check in patients using EMR system, verify insurance, take copayment, assist patients to waiting room, scheduled appointment, verify procedures. Answer phones, fax, print, receive Auth from doctors office, etc.
Medical Receptionist/Office Assistant
Trilogy Home Healthcare
02.2019 - 11.2019
- Greet guests, Answer Phone, Transfer Calls to Team Managers, Triage calls, Take messages for Nursing Stations
- Scan and upload Documents, Make SOC Folders, verify patient demographic, Verify Discharge dates
- Keep Log Book of Ultrasounds, Zoe Machine, INR/PT machine Process Sharp Containers
- Maintain a Medical Stockroom, Order Supplies for Stockroom Weekly, Assist with office Needs, Fax, print
- Coordinate and assist with monthly Training Meetings
- Maintain a neat and clean work area, File Charts
- Replenish Office supplies, Etc.
Medical Assistant Tech. (Externship 180HRS.)
Dr. Seth
09.2016 - 11.2016
- Performed well baby and well child checks on infants-18 years of age
- Coordinated patient referrals with specialty practices
- Performed immunization administration and phlebotomy for infants-18 years of age
- Maintained detailed inventory of vaccines; ordered pediatric vaccines and supplies for unit
- Provided physician assistance with all patient care and procedures
- Provided support to adult clinical staff and to adult laboratory staff as needed
Customer Service Rep
Convey Health Solutions
05.2014 - 12.2015
- Received inbound calls including transferred sales leads from current and potential customers
- Documented all call information according to standard operating procedures
- Enter new customer's information into system update existing customers Information; managed and resolved customers complaints
- Answer inquiries by clarifying desired information researching, locating and providing information.
Sales Associate/Rover
Nordstrom Rack
02.2013 - 04.2013
- Greet customers and provide friendly customer service on a daily basis, Answer to inquiries
- Process transactions according to established procedures
- Process credit card application for customers
Sales Associate/Cashier
BCBG Maxazria
05.2012 - 12.2012
- Greet customers and welcome them to the store
- Service and sell specific pieces to clients
- Balance cash register; Process transactions with cash, debit and credit cards
Sales Associate/Cashier
Tommy Bahama
08.2009 - 07.2010
- Greet Customers and provide exceptional customer service
- Service and sell, interact with customers on a regular basis; Answer to inquiries concerning sale items
- Process shipments for customers, maintain a clientele book
Education
High School Diploma -
Florida Career College
Fort Lauderdale, FL01-2017
Skills
- Laboratory Experience
- Scheduling
- Medical Billing
- Ekg
- Transcription
- Time management
- Laundry
- Insurance verification
- Medical coding
- Positive Attitude/ Excellent Work Ethics
- Hematology
- Microsoft Powerpoint
- Wound care
- Take patient vital signs
- Medical office experience
- Triage
- Patient Care
- EMR
- Hiv
- Alzheimer's disease training
- Training
- Occupational therapy
- Cpr certified
- Osha
- Catheter
- Catheter Care
- Medical Records
- CPR Certified
- Vital Signs
- Infection control
- Outpatient
- Office experience
- Venipuncture
- Experience Administering Injections
- Accounts receivable
- English
- Patient assessment
- Microsoft Word
- Medical Terminology
- Family planning
- Assisting w/ Self-medication
- EKG
- Spanish
- Cpr
- Phlebotomy & Hematology
- Microsoft Office
- Microsoft Excel
- Therapy
- Phlebotomy
- Range of motion exercises
- Data collection
- Customer service
- HIV/OSHA/Infection Control
- Medical Receptionist
- Email Marketing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Medical Assistant Present
- CPR Certification
- BLS Certification
Languages
English
Full Professional
Timeline
Health Information Management Specialist/HIM Technician
Broward Health Hospital /Datavant
07.2025 - Current
Patient Care Coordinator/Medical Assistant
Florida Cancer Specialists & Research Institute
05.2024 - 07.2025
Patient Care Coordinator
MedCare Home Healthcare
12.2023 - 05.2024
Medical Assistant
Wellcare Clinic / Internal Medicine
07.2021 - 12.2023
Front Desk Receptionist/Medical Assistant
Akumin
02.2020 - 04.2020
Medical Receptionist/Office Assistant
Trilogy Home Healthcare
02.2019 - 11.2019
Medical Assistant Tech. (Externship 180HRS.)
Dr. Seth
09.2016 - 11.2016
Customer Service Rep
Convey Health Solutions
05.2014 - 12.2015
Sales Associate/Rover
Nordstrom Rack
02.2013 - 04.2013
Sales Associate/Cashier
BCBG Maxazria
05.2012 - 12.2012
Sales Associate/Cashier
Tommy Bahama
08.2009 - 07.2010
High School Diploma -
Florida Career College