Kimberly Stewart
Raleigh
Summary
Dynamic and detail-oriented professional with a proven track record at Duke University Hospital, excelling in customer service and computer skills. Enhanced guest satisfaction and streamlined registration procedures, significantly improving efficiency. Demonstrated exceptional ability to manage sensitive information, fostering trust and loyalty among clients. Skilled in payment processing and guest relations, adept at creating positive experiences in high-pressure environments.
Healthcare professional prepared for roles involving patient intake and access. Brings valuable experience in streamlining patient admission processes and enhancing patient satisfaction. Known for effective teamwork and adaptability, ensuring smooth operations even in dynamic environments. Proficient in patient data management and communication.
Overview
24
24
years of professional experience
Work History
Guest Service Representative
Holiday Inn Express Hotel
04.2024 - Current
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Upheld hotel policies and procedures by providing high level of customer service.
- Managed check-in and check-out procedures for guests.
- Handled customer complaints to satisfy and retain guests.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
Financial Care Counselor
Duke University Hospital
11.2023 - Current
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Followed document protocols to safeguard confidentiality of patient records.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
Front Desk Agent
Hilton Garden Inn Hotel
06.2021 - Current
- Kept accounts in balance and ran daily reports to verify totals.
- Answered multi-line phone system and enthusiastically greeted callers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Patient Access Intake Specialist
UNC Rex Healthcare
12.2000 - 08.2023
- Ensured compliance with HIPAA regulations by safeguarding sensitive patient information at all times.
- Streamlined registration procedures for enhanced patient experience and reduced wait times.
- Expedited appointment scheduling by maintaining an organized system and responding promptly to inquiries.
- Developed comprehensive knowledge of insurance plans, enabling prompt resolution of coverage-related issues during intake interviews.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
Patient Service Representative
WakeMed Health
10.2015 - 12.2019
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Balanced deposits and credit card payments each day.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Education
Bachelor of Science - Business Administration And Management
Strayer University
Raleigh, NC02-2013
High School Diploma -
Garner Senior High School
Garner, NC06-1996
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Guest relations
- Flexible schedule
- Payment processing
- Basic accounting
- Reservation processing
- Cash handling experience
- Shift change management
Timeline
Guest Service Representative
Holiday Inn Express Hotel
04.2024 - Current
Financial Care Counselor
Duke University Hospital
11.2023 - Current
Front Desk Agent
Hilton Garden Inn Hotel
06.2021 - Current
Patient Service Representative
WakeMed Health
10.2015 - 12.2019
Patient Access Intake Specialist
UNC Rex Healthcare
12.2000 - 08.2023
Bachelor of Science - Business Administration And Management
Strayer University
High School Diploma -
Garner Senior High School
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