Kimberly Stewart
Corbin,KY
Summary
Clinical technician with a solid background in technical support and user training. Skilled in troubleshooting software and hardware issues while fostering teamwork and collaboration. Committed to improving user experience and minimizing downtime.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work History
Clinical Technician
Cumberland River Behavioral Health
Corbin, KY
07.1995 - 12.2016
- Provided technical support for software and hardware issues, enhancing user experience and minimizing downtime.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Configured user accounts and designated permissions to ensure appropriate access levels
- Tested new software and hardware prior to deployment.
- Delivered and setup computers to end users at various locations.
- Conducted user training sessions on new software applications, fostering user proficiency and confidence.
Sales Associate Office Supplies
Chandler Printing
Corbin, KY
04.1994 - 07.1995
- Assisted customers in selecting products, enhancing overall shopping experience and customer satisfaction.
- Processed sales transactions efficiently using point-of-sale systems, ensuring accuracy and speed.
- Maintained a clean and organized sales floor, promoting an inviting shopping environment.
- Managed inventory replenishment, ensuring optimal stock levels for high-demand items.
- Handled customer inquiries and complaints professionally, contributing to positive customer relations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
Factory Secretary
Williamsburg Plastics
Williamsburg, KY
06.1993 - 04.1994
- Managed daily office operations, ensuring efficient workflow and organization.
- Maintained accurate filing systems and electronic records for easy access.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Education
BBA - Business Administration - Computer Information Sys
Eastern Kentucky University
Richmond, KYGraduated - Business
Knox Central High School
Barbourville, KY 08.1987 - 05.1991
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Excellent people skills
Timeline
Clinical Technician
Cumberland River Behavioral Health
07.1995 - 12.2016
Sales Associate Office Supplies
Chandler Printing
04.1994 - 07.1995
Factory Secretary
Williamsburg Plastics
06.1993 - 04.1994
Graduated - Business
Knox Central High School
08.1987 - 05.1991
BBA - Business Administration - Computer Information Sys
Eastern Kentucky University