Kimberly Stjohn
Mooresville,Indiana
Summary
Dynamic professional with a proven track record in small business operations and customer relations. As Owner/Accounting Bookkeeper at Drain Tek, I enhanced client loyalty through relationship building and effective financial management. Skilled in verbal communication and conflict resolution, I consistently achieved high customer satisfaction and repeat business.
Overview
22
22
years of professional experience
Work History
Owner/Accounting Bookkeeper
Drain Tek
08.2012 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Customer Service Representative
Anthem BCBS
07.2010 - 02.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Shift Manager
KFC
09.2004 - 11.2006
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Shift Manager
Wendy's
05.2003 - 09.2004
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
No Degree -
University of Phoenix
Tempe, AZ06-2009
GED -
Martinsville High School
Martinsville, IN10-2006
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Timeline
Owner/Accounting Bookkeeper
Drain Tek
08.2012 - Current
Customer Service Representative
Anthem BCBS
07.2010 - 02.2012
Shift Manager
KFC
09.2004 - 11.2006
Shift Manager
Wendy's
05.2003 - 09.2004
No Degree -
University of Phoenix
GED -
Martinsville High School
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