Open To Work
Kimberly Stoll
Overland Park,KS
Summary
Results-driven professional with a proven history of delivering high-quality work and achieving organizational goals. Expertise in managing diverse teams and developing technological strategies that enhance operational efficiency. Strong skills in strategic planning, problem-solving, and innovation, with a track record of successful technology implementations that boost productivity. Proficient in cloud computing and project management, with a commitment to continuous learning and exceptional customer service.
Overview
23
23
years of professional experience
Work History
Director of Technical Services/IBM i Sr. Engineer
Computer Guidance Corporation
Scottsdale, Arizona
09.2012 - 09.2025
- Coordinated technical service requests from internal teams and external clients.
- Managed and coordinated migrations from old hardware to the new hardware, from one data center to another.
- Assisted in troubleshooting hardware and software issues for users.
- Creation of ERP environments on the IBM i systems.
- Level 3 troubleshooting for ERP environments, systems, and network.
- Supported system updates and maintenance activities across various platforms.
- Documented technical processes and user guides for better knowledge sharing.
- Participated in training sessions to enhance service delivery skills.
- Managed the implementation of solutions that met customers' needs while meeting organizational objectives.
- Negotiated contracts with third-party vendors providing support services or products related to technical service operations.
- Developed strategies to increase efficiency and reduce costs associated with technical services operations.
- Led initiatives designed to improve customer experience through enhanced automation capabilities.
- Managed the IT department, a staff of 5, including myself, for the company.
- Managed 120+ hosted SaaS LPARs on multiple IBM i systems, including over 200 Windows VM systems.
- Performed and coordinated full SOC 1 and SOC 2 audits.
- Worked directly with the Development staff and Software Delivery staff to troubleshoot and create environments for new and existing SaaS-hosted customers.
- Worked directly with enterprise customers to maintain the systems and provide technical support for software and hardware issues.
- Led technical service teams to ensure effective project implementation and client satisfaction.
- Managed vendor relationships to enhance support services and resource availability.
- Facilitated regular meetings to align team goals with organizational objectives and strategies.
- Provided leadership, mentorship, and guidance for members of the technical services team.
- Collaborated with cross-functional teams to define, document, and implement system requirements.
- Identified areas for improvement within existing systems architecture and infrastructure setup.
- Analyzed customer feedback to identify opportunities for process improvement.
- Oversaw installation activities as well as upgrades of hardware or software components used by customers.
- Managed budgeting processes related to allocating resources towards technical services projects.
- Documented policies related to technical services processes including incident response procedures.
- Managed backup, user account and helpdesk systems.
- Provided company users with tech support for IT problems and account maintenance.
- Met with users, vendors and technicians to determine computing requirements.
- Recruited, trained and supervised IT department staff.
- Reviewed and approved project plans prior to implementation.
- Led projects to improve software solutions for clients' needs.
IBM i Engineer
Wipro Technologies
Phoenix, AZ
08.2010 - 12.2011
- Collaborated with cross-functional teams to enhance product development processes.
- Led troubleshooting efforts for system failures and operational challenges.
- Mentored junior engineers, providing guidance on best practices and methodologies.
- Participated in team meetings to discuss project progress updates.
- Provided support during the installation, maintenance, repair, and calibration of equipment.
- Trained offshore employees
- Maintained tapes, performed maintenance, and completed full save IBM AS/400 backups.
IBM i Computer Operator/IT Systems Administrator
Mattel Toys Ltd.
Phoenix, AZ
05.2002 - 08.2010
- Operated computer systems to ensure efficient data processing and reporting.
- Maintained accurate logs of system activities for compliance and audits.
- Monitored system performance and resolved technical issues promptly.
- Trained junior operators on system functions and operational protocols.
- Assisted in developing standard operating procedures for computer operations.
- Coordinated with various departments to support technology needs and solutions.
- Assisted users with setting up their workstations, printers, scanners and other peripherals.
- Managed user profiles, security access, and shared file structures.
- Utilized manual or automated tools to analyze or predict system performance under different operating conditions.
- Administered user accounts and permissions across multiple platforms.
- Provided technical support to staff for hardware and software issues.
- Monitored system performance to identify and resolve potential issues.
- Provided technical support to users regarding hardware, software, and networking issues
Education
High School Diploma -
Thunderbird High School
Phoenix06-1990
Skills
- IBM AS400/iSeries/IBMi experience from P6 to P11 installation and configuration
- IBM HMC and LPAR creation
- IBM VOIS
- IBM SAN
- General Microsoft Hyper-V experience, Active Directory, MS365 administration
- Data center hands, feet, and support hardware installation, network cabling
- Cloud migration
- Vendor management
- Technical documentation
- System performance optimization
- Project management
- Customer relationship management
- Cross-functional collaboration
- Training development
- Incident resolution
- Self-starter worked remotely for 10 years
- IBM i server build for new server purchases
Applications
- eCMS ERP
- CSP Ticketing Tool
- Nagios Monitoring
- IBM iACS
- Solarwinds
- Rocket iCluster
- Big Brother Monitoring
- Web2
- Orion Network Monitoring
- UC4 Global Scheduler
- Safenet for Information Security
- Secure Sync for Iron Mountain
- Robot for iSeries Job Scheduling
- CA-7 for Mainframe Scheduler
- Veritas Netbackup for Open Systems
- Netiq for NT Servers
- BMC Service Desk Express
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkLocation Preference
RemoteOn-SiteHybridSalary Range
$100000/yr - $200000/yrTimeline
Director of Technical Services/IBM i Sr. Engineer
Computer Guidance Corporation
09.2012 - 09.2025
IBM i Engineer
Wipro Technologies
08.2010 - 12.2011
IBM i Computer Operator/IT Systems Administrator
Mattel Toys Ltd.
05.2002 - 08.2010
High School Diploma -
Thunderbird High School
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