Kimberly Stoltz
Beaver Falls,PA
Summary
CUSTOMER SERVICE PROFESSIONAL Over nine years of experience in the customer facing industry with a passion to help customers have the most positive outcomes and experiences; a parallel passion for coaching team members to manage issues quickly, efficiently and with empathy. Seeking a position that drives for the success of others can continue along with the ability to de-escalate and gain trust from the client — and also the company to proudly represent. I welcome new challenges and opportunities where I can use my previous experience and continue to learn and grow personally and professionally and share knowledge internally and externally.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Connected Health, LLC
Wexford, PA
02.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Checked patient insurance, demographic and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Helped patients complete necessary medical forms and documentation.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
Patient Service Representative
UPMC
Cranberry, PA
09.2023 - Current
- Greeted patients upon arrival and directed them to the appropriate area.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Helped patients complete necessary medical forms and documentation.
- Responded to correspondence from insurance companies to verify patient's coverage.
Recording Services Representative
Radiant Settlement Services
05.2020 - 01.2023
- Responsible for resolving and resubmitting online and mail-in county rejection applications
- Currently responsible for claims in New York
- Training and new team members and assisting management with extra tasks as needed
- Developed process improvements to enhance overall delivery of service.
Customer Service Representative
Aetna, CVS Health Company
11.2018 - 05.2020
- Handling inquiries regarding claims such as providing status and advising on benefits
- Data entry and responsible for submission and re-submission of claims
- Time management such as keeping up with scheduled adherence; other duties as assigned.
Team Member
Sheetz
08.2015 - 11.2018
- Managed store upkeep and tidiness such as cleaning floors, restrooms, kitchen area, dishes
- Customer service role; scanned and tended to customers at the front counter for store items; adhered to state and federal law as it pertained to the selling of cigarettes or lottery tickets
- Assisted in the kitchen with 'MTO' items such as operating fryers, sandwich assembly; special orders for coffee and frozen beverages
- Trained new team members and other duties as assigned.
Cashier
Walmart Supercenter
11.2014 - 06.2015
- First exposure to a customer service oriented role that involved scanning and bagging items; processing credit/debit card payments, checks or cash and other methods of payment
- Required extensive math skills and patience during heavy volume times of the day
- Other duties as assigned by management.
Education
High School Diploma -
Beaver Falls Junior Senior High School
06.2015
Some College (No Degree): Medical Billing And Coding -
SupercenterDeVry University
Skills
- Microsoft Office Suite
- Customer Service
- Data Entry/Collection
- Typing and Word Processing
- Cash Handling
- Math and Analytical Skills
- Interpersonal Communications
- Excellent Oral and Written Communication
- Dedicated Employee and Fast Learner
- Appointment Scheduling
- Eligibility Determination
- Appointment Confirmation
- Insurance Verification
- HIPAA Compliance
- Office Administration
- Payment Collection
- Medical Billing
- Medical Terminology
- Medical Charting
- Co-payment collection
- Front Desk Operations
- Patient Registration
- Documentation
- Patient Scheduling
Timeline
Medical Receptionist
Connected Health, LLC
02.2024 - Current
Patient Service Representative
UPMC
09.2023 - Current
Recording Services Representative
Radiant Settlement Services
05.2020 - 01.2023
Customer Service Representative
Aetna, CVS Health Company
11.2018 - 05.2020
Team Member
Sheetz
08.2015 - 11.2018
Cashier
Walmart Supercenter
11.2014 - 06.2015
High School Diploma -
Beaver Falls Junior Senior High School
Some College (No Degree): Medical Billing And Coding -
SupercenterDeVry University
Similar Profiles
Syene IngramSyene Ingram
Customer Service Representative at GTT, LLC-Abbott Labs/Acelis Connected HealthCustomer Service Representative at GTT, LLC-Abbott Labs/Acelis Connected Health
Antonio RamirezAntonio Ramirez
Meta Brand Ambassador at BDS Connected Solutions, LLC., New York, NYMeta Brand Ambassador at BDS Connected Solutions, LLC., New York, NY
Caitlin KrimbelCaitlin Krimbel
Medical Receptionist at Connected HealthMedical Receptionist at Connected Health