Dynamic leader with a proven track record at Premier Orthopaedics, adept in strategic planning and operations management. Excelled in guiding organizational strategy, enhancing financial sustainability, and fostering strong relationships. Skilled in program management and staff leadership, achieving significant organizational growth and maintaining high morale through transitions.
Overview
Work History
Executive Director
Premier Orthopaedics
Worked closely with organizational leadership and board of directors to guide operational strategy.
Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
Oversaw 46 physicians and over 200 employees.
Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
Director of Operations
Premier Orthopaedics
Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Monitored budget and utilized operational resources.
Oversaw day-to-day production activities in accordance with business objectives.
Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Mentored and coached team members to foster productive and engaging work environment.
Ancillary Services Director
Premier Orthopaedics & Sports Medicine
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Medical Billing Director
Premier Orthopaedic & Sports Medicine Associates Ltd.
Facilitated successful external audits by maintaining thorough documentation practices throughout all aspects of medical billing operations.
Collaborated with other department leaders to develop strategic plans aligned with organizational objectives related to financial health and patient care quality.
Reduced billing errors by regularly reviewing team performance and providing targeted training to address knowledge gaps.
Created and maintained a positive work environment that attracted top talent, resulting in low employee turnover rates.
Front Desk Supervisor - Ancillary Services
Premier Orthopaedics & Sports Medicine
Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
Trained new staff on correct procedures, compliance requirements, and performance strategies.
Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
Front Desk Medical Receptionist
Premier Orthopaedics & Sports Medicine
Checked patient insurance, demographic, and health history to keep information current.
Helped patients complete necessary medical forms and documentation.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Education
High School Diploma -
Cardinal O'Hara
Springfield, PA
06.1988
Skills
Program Management
Strategic Planning
Project Management
Operations Management
Budgeting and financial management
Staff Management
Relationship Building
Accomplishments
As the Executive Director, I reported to the Chief Operating Officer and was responsible for the strategic and operational leadership including financial performance, regulatory compliance, employee relations, quality and patient experience.
Prior to my position with Premier as Executive Director, I consistently grew with Premier starting in 1989 as a Front Desk Representative and ending as Executive Director in 2024.During this time I was responsible for many different aspects of the business from front desk, managing staff, marketing, building new facilities and creating many efficiencies to ensure we were meeting our financial goals related to budget.
Interests
Creating Floral Arrangements for weddings/parties
Event planning and coordinating
Bartending
Fundraising Events
Timeline
Executive Director
Premier Orthopaedics
Director of Operations
Premier Orthopaedics
Ancillary Services Director
Premier Orthopaedics & Sports Medicine
Medical Billing Director
Premier Orthopaedic & Sports Medicine Associates Ltd.
Front Desk Supervisor - Ancillary Services
Premier Orthopaedics & Sports Medicine
Front Desk Medical Receptionist
Premier Orthopaedics & Sports Medicine
High School Diploma -
Cardinal O'Hara
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