Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Affiliations
Work Availability
Quote
Timeline
background-images

Kimberly Stout

Billings,MT

Summary

Dedicated professional with a strong work ethic and exceptional customer service skills, honed at AAA Mobile Solutions. Proven ability to enhance guest experiences through effective complaint resolution and cleanliness initiatives. Recognized for maintaining safety protocols and fostering teamwork, contributing to a positive environment and increased guest satisfaction.

Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.

Service-oriented professional with track record in maintaining high standards of cleanliness and customer satisfaction. Known for strong team collaboration and results-driven approach, adaptable to dynamic work environments. Skilled in multitasking and effective communication, reliable in delivering consistent service quality.

Overview

7
7
years of professional experience
2
2
years of post-secondary education

Work History

Fire Camp Shower Attendant/Devils Knob Oregon

AAA Mobile Solutions
08.2024 - 10.2024
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Collaborated with team members to improve overall service quality and guest experience.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.
  • Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
  • Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
  • Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Provided exceptional customer service by promptly addressing guest needs and requests.
  • Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
  • Utilized strong interpersonal skills to establish rapport with guests.
  • Streamlined check-in process, reducing wait times and elevating guest satisfaction.
  • Increased repeat visits, engaging guests with friendly demeanor and personalized recommendations.
  • Improved safety measures with thorough inspections and immediate reporting of any hazards.
  • Enhanced guest experience by providing prompt and courteous service during their visit.
  • Maintained cleanliness and organization in all guest areas to ensure pleasant environment.
  • Monitored guest facilities for cleanliness and functionality, addressing any issues promptly to maintain high standards.
  • Prepared detailed reports on guest feedback, driving continuous improvement in service quality.
  • Coordinated with maintenance staff to ensure timely repairs, keeping facilities in top condition.
  • Contributed to environmental sustainability efforts by implementing waste reduction initiatives.
  • Managed inventory of supplies, ensuring all necessary items were always available for guest use.
  • Facilitated smooth operation of events by setting up venues according to specific requirements.
  • Enforced adherence to health and safety protocols, contributing to safe environment for all.
  • Solved guest inquiries and issues promptly, ensuring their satisfaction with our services.
  • Greeted customers and offered them assistance.
  • Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
  • Promptly responded to all requests for assistance.
  • Managed check-in and check-out process of items.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Collaborated with management team, promoting efficient and effective coatroom operation.
  • Managed locker room inventory and supplies, replenishing as needed.

Disaster Response Team Member/Prepardness

Red Cross/Ameri Corp
10.2023 - 03.2024
  • Ensured accurate documentation of each incident''s details following established guidelines for future reference or analysis purposes.
  • Coordinated with external agencies as necessary, ensuring seamless integration of resources during complex responses.
  • Volunteered at community outreach events, educating the public on safety measures and the role of the response team within their area.
  • Collaborated effectively with multidisciplinary teams, ensuring comprehensive care during crisis situations.
  • Reduced response times for emergency incidents through consistent training and adherence to established procedures.
  • Upheld a high standard of professionalism during all interactions with the public and fellow team members, consistently demonstrating commitment to excellence in emergency response.
  • Improved overall team performance with regular evaluation of individual skills and group dynamics.
  • Assisted in the planning and execution of large-scale drills, simulating disaster scenarios to test preparedness levels across multiple agencies.
  • Implemented lessons learned from previous incidents into new training modules to continuously improve team capabilities.
  • Participated in ongoing professional development, staying current on industry best practices and emerging trends in emergency response.
  • Enhanced team efficiency by streamlining communication and implementing organized response protocols.
  • Provided compassionate support to affected individuals during high-stress situations, utilizing effective communication techniques and empathetic listening skills.
  • Managed resources effectively, allocating personnel and equipment according to incident requirements.
  • Developed strong relationships with community partners, fostering a supportive network for rapid response efforts.
  • Conducted safety assessments at various locations, providing recommendations for risk mitigation strategies.
  • Maintained vital operational readiness through rigorous equipment checks and inventory management.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Utilized communication devices to maintain contact with supervisors.
  • Educated public on emergency medical services.

Fire Camp Catering Attendant/Happy Camp California

Yellowstone Kelly's Catering
06.2023 - 10.2023
  • Followed instructions, safety practices and standard operating procedures when performing assigned tasks.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with camp staff for efficient setup and breakdown of camp activities, contributing to seamless operations.
  • Implemented, supervised and coordinated daily activities.
  • Implemented waste management strategies to maintain a clean and eco-friendly camp environment for both guests and staff members.
  • Addressed potential conflicts between campers proactively, facilitating open communication channels and mediation when needed.
  • Improved campsite cleanliness by conducting daily inspections and addressing any maintenance issues promptly.
  • Ensured timely completion of daily tasks by effectively delegating responsibilities among the team members.
  • Maintained safety standards with regular equipment checks, ensuring all facilities were in proper working order.
  • Enhanced camper satisfaction by providing friendly customer service and responding to inquiries in a timely manner.
  • Collaborated closely with supervisors regarding any issues or concerns, ensuring rapid resolution and minimal impact on camper experiences.
  • Facilitated smooth transitions between activity sessions through punctual attendance at designated locations.
  • Contributed to a positive atmosphere through active participation in camp activities, leading by example as a dedicated team member.
  • Increased efficiency within kitchen operations by assisting with food preparation tasks according to established guidelines.
  • Developed strong relationships with fellow staff members, promoting a collaborative work environment conducive to problem-solving and teamwork.
  • Provided prompt assistance to campers during meal times, ensuring a pleasant dining experience for all participants.
  • Contributed to the overall success of camp operations by eagerly taking on additional responsibilities as needed and consistently demonstrating a strong work ethic.
  • Communicated clearly and concisely with campers and staff.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Supported team members with efficient communication, fostering a positive working environment in high-pressure situations.
  • Enhanced event experiences by providing exceptional food and beverage service to clients.
  • Set up attractive buffet displays, adhering to company guidelines and quality standards.
  • Maintained a clean and organized serving area for optimal efficiency during events.
  • Contributed to successful events by setting up tables, chairs, and linens according to client specifications.
  • Consistently received positive feedback from clients due to excellent attention to detail in all aspects of event management.
  • Increased customer satisfaction by effectively addressing dietary restrictions and preferences.
  • Managed inventory of catering supplies, ensuring adequate stock levels for smooth event execution.
  • Troubleshot on-site issues quickly, maintaining professionalism while resolving concerns promptly and effectively.
  • Delivered superior customer service by attending to guests'' needs promptly and courteously.
  • Facilitated clear communication between clients, vendors, and internal teams for seamless coordination of all event elements.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Inspected catering equipment and utensils regularly to manage wear and tear.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Cleaned and organized kitchen, dining and service areas.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Monitored food quality and freshness throughout day.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Encouraged team building to increase camaraderie, trust and rapport.
  • Implemented rules and regulations to enforce discipline and compliance.
  • Assisted in preparing meals and snacks to provide nutritional needs to campers.
  • Built and established positive relationships with patrons, team members and supervisors.

Fire Camp Catering Attendant/New Mexico

Big Sky Catering
05.2022 - 08.2022
  • Supported team members with efficient communication, fostering a positive working environment in high-pressure situations.
  • Enhanced event experiences by providing exceptional food and beverage service to clients.
  • Anticipated potential challenges during events through proactive planning strategies, resulting in fewer disruptions or last-minute changes.
  • Set up attractive buffet displays, adhering to company guidelines and quality standards.
  • Maintained a clean and organized serving area for optimal efficiency during events.
  • Coordinated seamless transportation of equipment between venues, minimizing delays in event setup or breakdown.
  • Contributed to successful events by setting up tables, chairs, and linens according to client specifications.
  • Consistently received positive feedback from clients due to excellent attention to detail in all aspects of event management.
  • Increased customer satisfaction by effectively addressing dietary restrictions and preferences.
  • Managed inventory of catering supplies, ensuring adequate stock levels for smooth event execution.
  • Troubleshot on-site issues quickly, maintaining professionalism while resolving concerns promptly and effectively.
  • Delivered superior customer service by attending to guests'' needs promptly and courteously.
  • Promoted sustainability by implementing environmentally friendly practices in catering operations.
  • Facilitated clear communication between clients, vendors, and internal teams for seamless coordination of all event elements.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Inspected catering equipment and utensils regularly to manage wear and tear.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Cleaned and organized kitchen, dining and service areas.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Monitored food quality and freshness throughout day.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.
  • Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
  • Observed diners to respond to additional requests and determine when meal completed.

Camp Laundry Attendant

Casey Logistics
07.2021 - 10.2021
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
  • Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
  • Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
  • Assisted with unloading and loading customer laundry items.
  • Monitored customer laundry loads to reach proper wash cycle times.
  • Kept track of customer laundry items by properly sorting, identifying and storing clothing.
  • Delivered superior customer service by responding to inquiries and complaints.
  • Followed environmental regulations when handling hazardous materials for laundromat safety.
  • Supported accurate records by recording laundry and dry-cleaning processes and transactions.
  • Observed and adjusted machine cycle times, achieving quality results.
  • Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
  • Provided exceptional customer service while receiving drop-off laundry orders from guests.
  • Preserved machine functionality through routine maintenance checks and timely reporting of any malfunctions or repair needs.
  • Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Collected soiled linens and clothing and pretreated stains.
  • Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.

Quality Control Inspector

Veryable
04.2018 - 05.2021
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Collaborated with production staff to establish and meet quality standards
  • Evaluated components and final products against quality standards and manufacturing specifications.
  • Completed precise measurements using special tools.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
  • Ensured the accuracy of measurement tools and equipment by performing regular calibration checks and maintenance.
  • Actively participated in regular audits to verify compliance with industry regulations and company policies, ensuring continued certification and enhanced credibility within the market.
  • Investigated customer complaints related to product quality, working closely with manufacturing teams to resolve concerns swiftly.
  • Enhanced production efficiency by implementing standardized inspection processes and procedures.
  • Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
  • Played an integral role in achieving company-wide safety goals by diligently enforcing proper handling practices during all stages of the inspection process.
  • Supported continuous improvement initiatives by analyzing inspection data and recommending process adjustments for optimal quality control.
  • Performed root cause analysis to identify and resolve defects, improving quality standards.
  • Performed root cause analysis on non-conforming products to identify areas for improvement and prevent future issues.
  • Streamlined the inspection process, resulting in quicker identification of defects and faster corrective actions.
  • Enhanced team collaboration by organizing regular meetings to discuss quality control challenges and solutions.
  • Led cross-functional team efforts to troubleshoot and resolve complex quality issues, enhancing product integrity.
  • Enhanced safety standards by rigorously enforcing workplace safety protocols during quality inspections.
  • Identified and addressed non-conformities in products to uphold quality standards and maintain customer satisfaction.
  • Reduced waste by implementing stricter quality control measures during manufacturing process.
  • Supported continuous improvement initiatives by providing insightful quality control data and analysis.
  • Optimized product testing procedures, leading to more accurate detection of defects and inconsistencies.
  • Developed and maintained comprehensive quality documentation, facilitating easier compliance with regulatory standards.
  • Implemented digital tracking system for quality control reports, improving accessibility and review efficiency.
  • Improved supply chain reliability by conducting audits on supplier quality systems and providing constructive feedback.
  • Contributed to product design improvements by offering feedback on quality issues observed during inspection phases.
  • Collaborated with production teams to identify root causes of quality issues, leading to significant improvements in product reliability.
  • Reduced return rates with proactive quality control measures and detailed product inspections prior to shipment.
  • Increased customer trust by ensuring all product batches met stringent quality criteria before release.
  • Updated quality control records and reports.
  • Examined products for imperfections and defects.
  • Monitored product quality at all stages of production process.
  • Followed standard operating procedures for inspections and tests.
  • Recorded inspection and test results on data sheets.
  • Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
  • Sampled products to verify compliance with standards
  • Operated and maintained testing equipment.
  • Utilized quality control software to track and analyze product data.
  • Used analyzers, multimeters and power supplies to conduct diagnostic procedures.

Education

High School Diploma -

Oliver Springs High School
Oliver Springs, TN
06-1985

No Degree - Business Management/ Health Sciences

Pellissippi State Community College
Knoxville, TN
06-1993

Graduate Certificate - Surgical Assisting

Ft. Sanders Park West Surgical Tech School
Knoxville, TN
08-1999

No Degree - Emergency Management

FEMA Online Student
FEMA.gov
03.2024 - Current

Skills

  • Strong work ethic
  • Team player attitude
  • Reliability and punctuality
  • Cleanliness and hygiene
  • Safety awareness
  • Initiative and Self-motivation
  • Complaint resolution
  • Cleaning procedures
  • Incident reporting
  • Cross-cultural sensitivity
  • Security procedures
  • Equipment maintenance
  • Housekeeping
  • Trash removal
  • Safety
  • Record keeping
  • Equipment fault monitoring
  • Ground inspection
  • Room inventory control
  • Key management
  • Rules compliance
  • Customer request handling
  • Customer service
  • Excellent communication
  • Time management
  • Teamwork and collaboration
  • Multitasking
  • Interpersonal communication
  • Problem-solving
  • Organizational skills
  • Team building
  • Organization
  • Active listening
  • Inventory and supply
  • Multitasking Abilities
  • Policy enforcement
  • Conflict resolution
  • Analytical thinking
  • Written communication
  • Maintenance reports
  • Problem-solving abilities
  • Teamwork
  • Team collaboration
  • Effective communication
  • Adaptability and flexibility
  • Safety protocols
  • Self motivation
  • Time management abilities
  • Issue resolution
  • Adaptability
  • Staff collaboration
  • Emergency response
  • Professional demeanor
  • Problem-solving aptitude

Accomplishments

  • Supervised team of 17 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 4 in the development of Community Engagement and Preparedness for Yellowstone County
  • Acknowledgment for my positive attitude and lifting the spirits of firefighters with music in the mess tent documented and added into Osha report at the end of the 23 season.

Languages

English

Interests

  • Offering time and support to shelters for the homeless, women, and animals
  • Advocacy Campaigns
  • Volunteer Work
  • Homelessness Outreach
  • Music
  • Crafting and DIY Projects
  • I have a passion for photography and editing photos
  • Interior Design
  • Photography
  • Dance
  • Fashion

Affiliations

  • Volunteer for Red Cross

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

"Each of us as human beings has a responsibility to help our brothers and sisters affected by disasters. One day it may be us or our loved ones needing someone to reach out and help" -
Unknown

Timeline

Fire Camp Shower Attendant/Devils Knob Oregon

AAA Mobile Solutions
08.2024 - 10.2024

No Degree - Emergency Management

FEMA Online Student
03.2024 - Current

Disaster Response Team Member/Prepardness

Red Cross/Ameri Corp
10.2023 - 03.2024

Fire Camp Catering Attendant/Happy Camp California

Yellowstone Kelly's Catering
06.2023 - 10.2023

Fire Camp Catering Attendant/New Mexico

Big Sky Catering
05.2022 - 08.2022

Camp Laundry Attendant

Casey Logistics
07.2021 - 10.2021

Quality Control Inspector

Veryable
04.2018 - 05.2021

High School Diploma -

Oliver Springs High School

No Degree - Business Management/ Health Sciences

Pellissippi State Community College

Graduate Certificate - Surgical Assisting

Ft. Sanders Park West Surgical Tech School

Similar Profiles

CREATE PROFILE