Hard working with extensive experience in team leadership and interpersonal communication. Proven ability to enhance staff performance through mentoring and constructive feedback. Skilled in schedule coordination and risk assessment, fostering a positive environment that promotes self-sufficiency and personal development. Known for reliability and flexibility in adapting to changing needs. Strong team collaboration and problem-solving skills, ensuring seamless operations and high standards.
Overview
7
7
years of professional experience
Work History
Lead Aide I
Point Quest
01.2019 - Current
Maximized performance by monitoring and mentoring staff.
Maintained a positive environment by addressing problems head-on and implementing successful corrective actions.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Established trusting relationships with staff through consistent reliability and genuine empathy.
Prepared and edited documents to produce precise, accurate and professional communication.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Facility Manager
Inspire a Youth
10.2022 - Current
Assisted in training new hires, providing guidance on facility's polices and best practices.
Developed therapeutic relationships with clients by demonstrating empathy, active listening, and consistent support throughout their individual journeys.
Assisted with daily living tasks like meal preparation or hygiene routines while teaching self-sufficiency skills when applicable.
Managed challenging behaviors proactively through positive reinforcement techniques that encouraged self-regulation among clients.
Facilitated group sessions focused on building life skills such as budgeting, conflict resolution, and interpersonal communication among participants.
Mentored at-risk youth, providing guidance on personal development, goal-setting, and decision-making skills.
PM Supervisor
Alpha Connections Youth and Family Service
03.2018 - 08.2022
Created safe and inclusive work environment of respect to promote positive experience for staff and clients with diverse backgrounds.
Worked well in a team setting, providing support and guidance.
Assisted in training new hires, providing guidance on facility's polices and best practices.
Developed therapeutic relationships with clients by demonstrating empathy, active listening, and consistent support throughout their individual journeys.
Assisted with daily living tasks like meal preparation or hygiene routines while teaching self-sufficiency skills when applicable.
Managed challenging behaviors proactively through positive reinforcement techniques that encouraged self-regulation among clients.
Facilitated group sessions focused on building life skills such as budgeting, conflict resolution, and interpersonal communication among participants.
Mentored at-risk youth, providing guidance on personal development, goal-setting, and decision-making skills.