Kimberly Stritzel-Hinman
Somonauk,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an Administrative Assistant position. Ready to help team achieve company goals. Customer Service Representative with 20+ years of experience in telephone customer service, tech support, and customer care. Familiar with Excel, Microsoft Great Plains, Microsoft Word, Quickbooks and several other customer service software solutions. Very organized and meticulous with organizing interaction logs. Maintained a very busy office with duties including helping customers select their future projects.
Overview
29
29
years of professional experience
Work History
Quality Assurance Analyst/Office Coordinator
Fox Valley Community Services
04.2021 - Current
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Created work schedules for employees for their clients.
- Quality assurance by conducting home visits.
- Working in a busy environment, answering phones and helping clientele in customer service.
- Worked as an assistant in the billing department.
Quality Control Technician/General Office Clerk
Deepcoat Industries
06.2019 - 12.2019
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Analyzed quality and performance data to support operational decision-making.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Picked Orders and shipped them using FedEx and UPS software.
Quality Analyst
Manpower Employment Agency/Deepcoat Industries
11.2018 - 06.2019
- Analyzed quality and performance data to support operational decision-making.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Customer Service Representative/Shipping and Receiving Clerk
Imperial Marble Corporation
09.2010 - 02.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Scheduled trucking logistics.
- Picked and shipped orders actively using FedEx and UPS software.
- Obtained a full open and closed shipping schedule for the entire company through Microsoft Excel.
Customer Service Representative
Charlestowne Kitchen & Bath
04.1994 - 05.2006
- Met with scheduled and walk-in customers to establish orders for both kitchen and baths for remodel and new construction.
- Discussed layouts and designs, while finalizing on pricing and lead times.
- Followed up with customers to ensure their fullest satisfaction of product and services.
- Mailed samples to private customers and new construction companies.
- Ordered office supplies and warehouse inventory.
- Accounts Receivable.
- Entered orders.
- Documented conversations with customer to track requests, problems and solutions.
- Trained new employees in procedures and policies in order to maximize team performance.
- Assisted in monthly inventories.
Education
High School Diploma -
Kaneland Jr. / Sr. High School
47W326 Keslinger Rd., Maple Park, IL 6015106.1988
Skills
- Team-player with good coordinating skills
- Have top customer service and administrative tasks
- Possess strong analytical and problem solving skills, with the ability to make well thought out decisions
- Excellent written and verbal communication skills
- Honest, reliable and punctual
- Effective at multi-tasking and able to take directions
- Exceptional attention to detail
Timeline
Quality Assurance Analyst/Office Coordinator
Fox Valley Community Services
04.2021 - Current
Quality Control Technician/General Office Clerk
Deepcoat Industries
06.2019 - 12.2019
Quality Analyst
Manpower Employment Agency/Deepcoat Industries
11.2018 - 06.2019
Customer Service Representative/Shipping and Receiving Clerk
Imperial Marble Corporation
09.2010 - 02.2018
Customer Service Representative
Charlestowne Kitchen & Bath
04.1994 - 05.2006
High School Diploma -
Kaneland Jr. / Sr. High School
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