KIMBERLY STROZIER
Atlanta,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Billing Coordinator
ThyssenKrupp Elevator
Marietta, GA
06.2019 - Current
- Carried out day-day-day duties accurately and efficiently.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Book 100+ repairs daily based on contract value and percent complete accounting.
- Developed working relationships with all both internal and external customers
- Review of monthly under/over billing report and providing explanations of under billed jobs
- Produced, distributed and tracked more than 1000+ monthly invoices for Elevator business
Customer Service Agent
Computer Generated Solutions Inc.
Norcross, GA
04.2018 - 06.2019
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Answered 100+ calls daily and created Work orders for repair.
Cash Logistic Processor
Brinks
Atlanta, GA
04.2017 - 02.2018
- Processed, verified and reconciled inbound and outbound currency transactions.
- Prepared outbound currency orders and replenishments.
- Counted, verified and reported 10 currency inventory daily.
- Completed data entry for currency transactions.
Administrative Assistant
Future Services Inc
Lawrenceville, Georgia
11.2016 - 04.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Managed relational database to store information for reference, reporting and analysis
Executive Administrator Assistant/Studio Manager
Street Execs Studios, LLC
Atlanta, GA
12.2014 - 09.2016
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and updated schedules for executives and Artists.
- Used software to coordinate meetings, appointments and tasks senior executives.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Created expense reports, budgets and filing systems for management team.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Created policies and procedures for company and delivered company-wide training to employees.
- Implemented marketing strategies to promote studio to potential clients.
- Coordinated with artists, producers and labels to schedule studio sessions.
- Handled accounting for payroll and billing.
- Effectively supervised staff of 15 personnel by implementing company policies, protocols, work rules and disciplinary action.
Administrative Assistant Intern
Street Execs Management, LLC
Atlanta, GA
01.2012 - 12.2014
- Ordered and distributed office supplies while adhering to fixed office budget
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed office supplies, vendors, organization and upkeep
- Directed guests and routed deliveries and courier services
- Answered and managed incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming mail
- Greeted numerous visitors, including VIPs, vendors and interview candidates
- Helped distribute employee notices and mail around office.
- Coordinated bookkeeping activities in QuickBooks.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Shift Supervisor/Assistant Manager Trainee
CVS Pharmacy
Mableton, GA
06.2009 - 12.2014
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Achieved recognition for contribution to store success by optimizing sales.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Education
High School Diploma - Science and Mathematics
Benjamin E. Mays High School
Atlanta05.2008
Skills
- Billing Systems and Software
- Scheduling and Coordination
- Reports and Financial Statements
- Administrative Oversight
- Bookkeeping and Basic Accounting
- Bank Balancing
- Excel Spreadsheets
- Word Processing
Timeline
Billing Coordinator
ThyssenKrupp Elevator
06.2019 - Current
Customer Service Agent
Computer Generated Solutions Inc.
04.2018 - 06.2019
Cash Logistic Processor
Brinks
04.2017 - 02.2018
Administrative Assistant
Future Services Inc
11.2016 - 04.2017
Executive Administrator Assistant/Studio Manager
Street Execs Studios, LLC
12.2014 - 09.2016
Administrative Assistant Intern
Street Execs Management, LLC
01.2012 - 12.2014
Shift Supervisor/Assistant Manager Trainee
CVS Pharmacy
06.2009 - 12.2014
High School Diploma - Science and Mathematics
Benjamin E. Mays High School