Kimberly Sturdivant
Bay Minette,AL
Summary
Charismatic professional skilled in fostering connections in both large and small group environments. Demonstrated ability to sell products and attract interest through engaging interactions. Quick-thinking and meticulous, contributing to a hospitable atmosphere that enhances customer satisfaction.
Overview
18
18
years of professional experience
Work History
Streamer
Kimmiferrr
Bay Minette, Alabama
01.2025 - Current
- Developed entertaining and interactive content to attract viewers and followers.
- Engaged with audience through live streaming sessions on various platforms.
- Managed chat interactions, responding to viewer questions and comments in real-time.
- Utilized streaming software to create immersive viewing experiences for the audience.
- Scheduled regular streaming sessions, maintaining consistency for audience retention.
- Analyzed viewer feedback to improve future streaming content and engagement strategies.
- Collaborated with sponsors to promote products during live events.
- Collaborated with other streamers and gaming organizations to create joint events.
- Analyzed data from past streams in order to determine areas of improvement moving forward.
- Prepared detailed reports summarizing viewership metrics after each broadcast.
TCG Specialist/Manager
Gulf Coast Hobby, LLC.
Spanish Fort, Alabama
08.2023 - 02.2026
- Streamlined inventory control and organized stock to maximize efficiency.
- Analyzed sales trends to guide informed inventory purchasing decisions.
- Implemented process improvements to enhance operational efficiency and minimize costs.
- Collaborated with team members to refine store operations and workflows.
- Guided customers in product selection through knowledgeable recommendations.
- Resolved customer inquiries and complaints efficiently to maintain high satisfaction levels.
- Maintained visually appealing product displays to elevate store aesthetics.
- Arranged promotional events that drove customer engagement and revenue growth.
Senior Accessibility Technical Support Advisor
Transcom Worldwide NA
Bay Minette, AL
07.2021 - 03.2024
- Resolved customer issues using remote troubleshooting tools effectively.
- Identified, researched and resolved technical issues for customers.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Educated customers on product features and best practices to enhance user experience.
- Guided customers through step-by-step solutions to ensure clarity and satisfaction.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Used remote login tools to assist clients with technical and product questions.
- Provided technical assistance for software and hardware inquiries.
- Participated in regular team meetings for status updates and brainstorming ideas.
- Documented support interactions in the company's ticketing system consistently.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Installed software applications on customer systems.
- Provided support to customers via telephone, email and online chat.
- Trained users on how to use various software applications or operating systems.
- Resolved escalated cases from junior team members in a timely fashion.
- Escalated complex issues to specialized teams for resolution.
- Maintained updated knowledge of company products and services regularly.
- Ensured compliance with corporate security policies at all times.
- Coordinated with product and engineering teams to report software bugs and advocate for new features based on customer feedback.
- Ensured customer data was current by updating information after each interaction. and account status in the database following each interaction.
- Ensured customer data was current by updating information after each interaction. and account status in the database following each interaction.
Office Manager/ Dispatcher
Randall Jason Hyatt, Inc. DBA JACO
Excel, AL
08.2008 - 05.2021
- Managed daily office operations and ensured smooth workflow among departments.
- Maintained office documents, records, and filing systems for easy access.
- Implemented office policies to improve efficiency and streamline procedures.
- Oversaw inventory management, including supplies and equipment procurement.
- Assisted in budgeting and financial reporting for operational expenses to ensure financial accuracy and resource allocation.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Liaised with vendors to negotiate contracts, securing quality services at favorable terms.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Ensured accurate tracking of invoices to facilitate payment processing and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Oversaw office budget, ensuring proper allocation for inventory and vendor services.
- Coded and entered daily invoices with in-house accounting software.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Managed, scheduled and coordinated office functions and activities for employees.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Assisted in recruiting, onboarding and training new employees.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
J.U. Blacksher High School
Uriah, AL05-2003
Some College (No Degree) - Music Education
Judson College
Marion, ALSkills
- Content production
- Audience engagement
- Viewer engagement analysis
- Data analysis skills
- Software utilization
- Technical issue resolution
- Problem-solving abilities
- Data management and entry
- Content budget planning
- Management of time effectively
- Talent collaboration
- Conflict resolution
Timeline
Streamer
Kimmiferrr
01.2025 - Current
TCG Specialist/Manager
Gulf Coast Hobby, LLC.
08.2023 - 02.2026
Senior Accessibility Technical Support Advisor
Transcom Worldwide NA
07.2021 - 03.2024
Office Manager/ Dispatcher
Randall Jason Hyatt, Inc. DBA JACO
08.2008 - 05.2021
High School Diploma -
J.U. Blacksher High School
Some College (No Degree) - Music Education
Judson College