Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Prestera

Denton,TX

Summary

As someone who believes I am the perfect fit for this role, I come equipped with proficiency in Salesforce, Hubspot, and dialing system's. A wide experience with TCN Solutions, Five 9, and Balto ai integrations. I maintain a sharp appearance and dressing appropriately each day, I am dedicated to ensuring customers forge personal connections with the company. My competitive edge and welcoming demeanor extend across all departments, as I am consistently available to support my colleagues whenever needed. I look forward to meeting you and creating lasting relationships within the company, thank you for your time.

Overview

6
6
years of professional experience

Work History

Call Center Supervisor

Bonus Rooms Texas
01.2023 - Current
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.

Senior Sales Development Representative

TCN - Solution Systems
10.2020 - 01.2023
  • Business to business sales and relationship development.
  • Determine business development opportunities and implemented effective strategy for client acquisition.
  • Developed relationships to generate leads and position company as trusted partner.
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
  • Prospected for new business by developing targeted solicitation plans for key accounts.
  • Leveraged CRM to maintain records of sales and prospecting activities.

Customer Service Training Manager

Vivint Solar
10.2018 - 12.2019
  • Assisted in training and motivating new employees. Displayed strong telephone etiquette, effectively handling difficult calls.
  • Enhanced customer satisfaction ratings by efficiently training new employees on how to handle escalated customers.
  • Role-played different scenarios with new hires on how to effectively come to a customer happy solution.
  • Resolved customer issues and diffused situations by listening to concerns and developing solutions.
  • Met weekly with Customer Service Managers on new training techniques and development of incoming employees to the floor.
  • Took phones calls with each individual new hires to set an example for customer service expectations.

Customer Service Team Lead

Vivint Solar
07.2018 - 10.2018
  • Set an example for Teammates
  • De-escalate Customers
  • Train Teammates on areas to improve
  • Keep Team morale high
  • Understand how to communicate positive reinforcement
  • Be the first line of help for Teammates

Education

Associate of Science - Communications

Utah Tech University

Certified Personal Trainer

NASM
05-2024

High School Diploma -

Owasso High School
Owasso, OK
2011

Skills

  • Computer proficient
  • Sales Knowledge
  • Team player
  • Active listening skills
  • Seasoned in conflict resolution
  • Dependable and reliable
  • Courteous demeanor
  • Time management
  • Always on time
  • Never calls in sick
  • Openly teachable
  • Positive reinforcement for the team

Timeline

Call Center Supervisor

Bonus Rooms Texas
01.2023 - Current

Senior Sales Development Representative

TCN - Solution Systems
10.2020 - 01.2023

Customer Service Training Manager

Vivint Solar
10.2018 - 12.2019

Customer Service Team Lead

Vivint Solar
07.2018 - 10.2018

Certified Personal Trainer

NASM

High School Diploma -

Owasso High School

Associate of Science - Communications

Utah Tech University

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Kyle Prestera