Kimberly Suarez
Ocala,FL
Summary
Dynamic professional with a proven track record at Ocala National Bank, excelling in customer service and quality control. Skilled in problem-solving and relationship building, I successfully streamlined operations and enhanced team performance, driving customer satisfaction and loyalty. Committed to continuous improvement and fostering collaboration within diverse teams.
Overview
36
36
years of professional experience
Work History
Sales Associate
U-Haul International
04.2019 - 12.2025
- Assisted customers in selecting appropriate moving and storage solutions, enhancing overall customer satisfaction.
- Trained new associates on sales techniques and product knowledge to improve team performance.
- Resolved customer inquiries and concerns promptly, fostering a positive shopping experience and loyalty.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Processed rental agreements efficiently, ensuring compliance with company policies and procedures.
Quality Control Manager
Ocala National Bank
07.2007 - 01.2009
- Developed and implemented quality control procedures to enhance product consistency and compliance.
- Led cross-functional teams in identifying and resolving quality issues, improving operational efficiency.
- Conducted regular audits of processes and products, ensuring adherence to regulatory standards and internal policies.
- Trained staff on quality assurance protocols, fostering a culture of continuous improvement within the organization.
- Streamlined quality control processes, resulting in increased efficiency and reduced costs.
Assistant Operations Manager
Ocala National Bank
02.1996 - 06.2007
- Streamlined operational workflows to enhance efficiency across multiple departments.
- Led team initiatives to improve customer service standards and satisfaction ratings.
- Developed training programs for staff, fostering skill growth and knowledge retention.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
Customer Service Representative
Ocala National Bank
04.1990 - 01.1996
- Performed teller transactions accurately while building customer relationships
- Opened new accounts for customers and offer new products which would benefit the customers.
- Resolved customer disputes both in person and over the phone.
Education
Associate of Science - Business Administration And Management
Webster Business School
Ocala, FL04-1990
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Active Listening skills
- Excellent people skills
- Relationship building
Timeline
Sales Associate
U-Haul International
04.2019 - 12.2025
Quality Control Manager
Ocala National Bank
07.2007 - 01.2009
Assistant Operations Manager
Ocala National Bank
02.1996 - 06.2007
Customer Service Representative
Ocala National Bank
04.1990 - 01.1996
Associate of Science - Business Administration And Management
Webster Business School