Kimberly Surcey
Elizabethton,TN
Summary
Dynamic leader with a proven track record at Victoria’s Secret, adept in territory management and fostering strong relationships to drive revenue growth. Excels in staff management and employee coaching, enhancing team performance and customer satisfaction. Skilled in strategic planning and problem-solving, achieving consistent operational excellence and profitability. Demonstrates exceptional organizational skills and professionalism, with a focus on continuous improvement and results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
17
17
years of professional experience
Work History
Spa Manager
M & M Nails
07.2000 - 09.2009
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Recorded product sales into spa's weekly income report.
- Collaborated with other departments to create a seamless guest experience throughout the spa.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
- Ensured strict adherence to sanitation protocols, protecting both guests'' health as well as the reputation of the spa business.
- Coordinated special events, attracting new clients and boosting overall sales.
- Managed inventory control, reducing waste and lowering product costs.
- Maximized profitability by analyzing financial reports and adjusting operations as needed.
- Enhanced customer satisfaction by implementing innovative spa services and treatments.
- Utilized promotions, print and digital marketing to attract new clients.
- Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment for all parties involved.
- Improved client retention rates by developing personalized follow-up communication strategies after each appointment.
- Streamlined appointment scheduling for improved efficiency and increased bookings.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Created customized treatment plans for clients based on their individual needs and preferences.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
District Manager
Victoria’s Secret
07.2000 - 02.2005
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Generated financial and operational reports to assist management with business strategy.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Optimized in-store merchandising and monitored inventory availability to increase sales.
- Optimized team performance with newly implemented sales and merchandising procedures.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
Visual Merchandising Coordinator
Northern Reflections
07.1992 - 06.2000
- Contributed to the development of company-wide visual merchandising guidelines, establishing best practices for stores across the region.
- Increased overall store performance by conducting regular audits of visual merchandising practices and providing feedback for improvements.
- Coordinated with buying teams to align merchandise selection with targeted visual themes and customer preferences throughout the year.
- Implemented creative solutions for space constraints, devising unique methods of showcasing products within limited square footage areas.
- Maximized customer engagement by creating visually appealing window displays that showcased seasonal trends.
- Provided ongoing support for special events and promotions, ensuring effective integration of marketing materials into existing visual schemes.
- Enhanced store visuals by designing and implementing innovative merchandising displays.
- Evaluated competitor practices, utilizing insights gained to develop innovative approaches that set our store apart from others in the market.
- Boosted sales through effective product presentation and strategic placement within all the stores.
Education
Business
Unaka High School
Elizabethton, TNManicurist
Kingsport Cosmotology Center
Kingsport, TN2005
Training Facilitator - Training Facilitator
Northern Group
Toronto, Canada 🇨🇦 1993
Skills
- Staff Management
- Employee Coaching
- Spa operations
- Performance Evaluations
- Upselling Services
- Customer Feedback Analysis
- Budget Planning
- Appointment Scheduling
- Health and Safety Regulations
- Customer Acquisition
- Hiring procedures
- Payment Collection
Problem-Solving
- Performance Tracking
- Territory Management
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Team building
- Self Motivation
- Interpersonal Skills
- Goal Setting
- Professionalism
- Interpersonal Communication
- Continuous Improvement
- Written Communication
- Professional Demeanor
- Order Processing
- Branding and Identity
- Creative Direction
- Presentation Design
- Creative vision
- Interior design
- Prop Sourcing
- Fashion Trend Analysis
- Sales Analysis
- Problem-solving abilities
- Critical Thinking
- Clear Communication
- Task Prioritization
- Product Knowledge
- Fast Typing Speed
- Numeric Data Entry
- Data Entry Techniques
- Accuracy and Attention to Detail
- Keyboard Shortcut Knowledge
- Confidentiality and Security
- Deadline-oriented
- Research and analysis
- File Management
- Word Processing
- Spreadsheet Management
- Office Administration
- Report Generation
- Business Administration
- Microsoft Office proficiency
- Excel expertise
- Data collection and reporting
- Information Verification
- Spreadsheet Creation
- Error Correction
- Microsoft Excel
- Microsoft Office
- Fast Learner
- Database Updating
- Professional and mature
- Workflow Management
- Data Integrity
- Meticulous attention to detail
Timeline
Spa Manager
M & M Nails
07.2000 - 09.2009
District Manager
Victoria’s Secret
07.2000 - 02.2005
Visual Merchandising Coordinator
Northern Reflections
07.1992 - 06.2000
Business
Unaka High School
Manicurist
Kingsport Cosmotology Center
Training Facilitator - Training Facilitator
Northern Group
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