Summary
Overview
Work History
Education
Skills
very artistic
Work Availability
Timeline
Generic
Kimberly Sutphin

Kimberly Sutphin

High Point,NC

Summary

Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Experienced Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages sales tasks with efficiency and accuracy. Proficient in monitoring security and serving diverse customer needs. Versatile team member offering over [Number] years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Shopper

Instantcart
High Point, United States
02.2022 - Current
  • Tracked substitutions and informed customers of changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Demonstrated speed and accuracy in order item selection.
  • Selected best-quality perishable items such as meat and produce.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consulted with customers on food selections and custom order requests.

Owner/Operator

Sutphins Bait & Tackle
High Rock Lake, NC
05.2018 - 06.2019
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Maintained up-to-date administrative records to monitor operational conditions.

Office Manager

High Point Auto & Truck
High Point, NC
04.2015 - 05.2018
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Sourced vendors for special project needs and negotiated contracts.
  • Ran the car lot by myself from checking the cars in to putting them on the lot, to selling them doing all of the paperwork/financing, and delivering said vehicle.

Manager

Arizona Petes
Greensboro, NC
09.2001 - 05.2015
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • I was the manager of the club but also a bartender. I ran the club from the corner of the bar and had a bouncer trained to relieve me should i need to leave to handle a situation. i loved this job, it was my favorite. Only quit because children time constraints and husband being deployed.

Owner/operator

Five Star Sweepstakes
High Point, NC
07.2014 - 04.2015
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Ran day to day operations and had parties every weekend. Kept the place packed up to the point to were the law changed and made it illegal. Upon what we did is closed unfortunately it happened at the hight of our success.

Builder/Designer/Manager of Operations

Le Divan Restaurant
High Point, NC
03.2010 - 06.2012
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • everything was going great. with live music on the weekends and the kitchen being busy, until, the owners decided to divorce and the first casualty was the restaurant.

Education

Associate of Science - Biology

Vance Granville Community College
Henderson, NC
05.1994

Skills

  • Online Order Processing
  • Mobile Applications
  • Sales Proficiency
  • Financial Accounting
  • Merchandise Selection
  • Cash Register Operations
  • Corrective Actions
  • Organization and Planning
  • Operational Safety
  • Verifying Order Accuracy
  • Inventory Records
  • Upbeat and Outgoing Attitude
  • Attention to Detail

very artistic

im a very artistic person that likes a sort of bohemian style. im the mother of four grown children and the grandmother to two. I find myself in a new era of my life where for the first time my time is my own. Im in the midst of a divorce and have realized i still have a lot to do. I thrive when i have projects to do and deadlines to meet. im a very independent worker but can also be a valuable asset on the team. I have had the beauty of having a life that has given me a plethora of experiences that make me a pretty well rounded person. The last two on the work history from this year i didnt like. i worked a notice and left. One people were caught stealing and the other was just too biased and clique, Im looking for that long term job where i can thrive, meet new people, get a sense of purpose and earn my own money.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Shopper

Instantcart
02.2022 - Current

Owner/Operator

Sutphins Bait & Tackle
05.2018 - 06.2019

Office Manager

High Point Auto & Truck
04.2015 - 05.2018

Owner/operator

Five Star Sweepstakes
07.2014 - 04.2015

Builder/Designer/Manager of Operations

Le Divan Restaurant
03.2010 - 06.2012

Manager

Arizona Petes
09.2001 - 05.2015

Associate of Science - Biology

Vance Granville Community College
Kimberly Sutphin