Kimberly Sutton
Phoenix,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer care representative position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Safelite Solutions
09.2019 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Cosmetology - Cosmetology
Marinello School of Beauty - Los Angeles
Los Angeles, CA05.2015
Vocational Nursing - Nursing
Long Beach City College
Long Beach, CA03.2000
Skills
- Understanding Customer Needs
- Microsoft Excel
- Conflict Resolution
- Microsoft Outlook
- Customer Service
- Microsoft Windows
- Documentation
- Microsoft Internet Explorer
- Customer Data Confidentiality
- Computer Proficiency
- Retail Sales Customer Service
- Microsoft Word
- Oracle PeopleSoft
- Money Handling Abilities
- Call Center Operations
- Customer Relations
- Critical Thinking
Accomplishments
- Achieved team of the month for 12 months straight by completing customer calls with accuracy and efficiency.
Timeline
Customer Service Representative
Safelite Solutions
09.2019 - 03.2022
Cosmetology - Cosmetology
Marinello School of Beauty - Los Angeles
Vocational Nursing - Nursing
Long Beach City College
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