Kimberly Sutton

• Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
• Provided proof of service in form of affidavit.
• Achieved high success rate in locating hard-to-find individuals through diligent research efforts using public records databases and other resources.
• Upheld ethical standards by maintaining confidentiality of sensitive client information at all times.
• Optimized route planning to maximize productivity while minimizing travel time between service locations.
• Maintained detailed records of service attempts, ensuring accurate reporting and successful case resolutions.
• Researched defendants' schedules, social media, and analyzed personal records to locate defendants.
• Strengthened relationships with clients through exceptional customer service and prompt responses to inquiries.
• Handled conflict resolution professionally when encountering confrontational situations during document deliveries, maintaining composure under pressure.
• Improved communication with law firms by providing regular status updates on document delivery progress.
• Increased client satisfaction by efficiently serving legal documents in a timely and professional manner.
• Ensured compliance with state regulations through proper completion of affidavits and other required documentation.
• Developed strong rapport with courthouse staff and local authorities, facilitating efficient coordination for legal requirements fulfillment.
• Utilized advanced technology tools for tracking cases, streamlining information management, and enhancing job performance capabilities.
• Expanded knowledge of local jurisdictions and court procedures, leading to increased success rates for process serving tasks.

• Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
• Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
• Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
• Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
• Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
• Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
• Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
• Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
• Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
• Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
• Ensured compliance with federal/state laws regulating real estate transactions.
• Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
• Wrote contracts to outline sales and purchases of properties.
• Advised and informed prospective clients on current market activities and conditions.
• Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
• Compared recently sold area properties to determine competitive market prices.
• Conducted thorough research on comparable properties to develop strategic pricing recommendations for sellers based on current market trends.
• Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
• Mentored new agents, providing valuable guidance on industry best practices and strategies for success in the real estate market.
• Created compelling listing presentations that showcased properties'' unique features while highlighting their potential value to prospective buyers.

• Informed clients of policies and procedures.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
• Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
• Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
• Increased customer satisfaction with personalized follow-up strategies.
• Boosted team productivity by implementing collaborative communication platform.
• Coordinated with cross-functional teams to ensure seamless service delivery.

• Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
• Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
• Developed comprehensive training programs for new hires, ensuring they were well-equipped to handle various asset protection scenarios.
• Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.
• Established clear performance metrics for asset protection personnel, fostering an environment of accountability and continuous improvement among team members.
• Implemented access control systems to safeguard sensitive areas of the business from unauthorized entry or tampering.
• Collaborated with store management to develop and enforce policies for maintaining a safe and secure environment for employees and customers.
• Evaluated existing security infrastructure, recommending upgrades or enhancements as necessary to maintain a robust defense against potential threats.
• Improved inventory accuracy by overseeing regular cycle counts and addressing discrepancies in a timely manner.
• Reduced instances of theft by conducting regular audits, monitoring surveillance systems, and training staff on best practices.
• Controlled reduction of loss inventory by protecting company assets.
• Conducted thorough investigations into suspected cases of internal theft, resulting in the identification and remediation of vulnerabilities within the organization.
• Wrote reports for internal and external crime, burglary, or theft.

Responsible for overseeing daily warehouse supply chain for all of Facebook new builds, domestically and internationally. Working remotely one day a week, buying tickets and updating inventory records as well as general data entry for new inventory and shipping updates. Fulfilling equipment orders. Palletizing and shipping. Organizing tours of the facility with clients and vendors. Decommissioning of assets no longer in circulation. Monitoring and enforcing all warehouse safety protocols regarding equipment readiness and safety concerns. Obligated to an NDA.

Member of a team of 10 technicians assigned to Facebook projects. We receive field assets for over 29,000 FTE and Contingent Facebook employees, as well as seasonal interns, for return, repair and re-issuance. Our duties include but are not limited to, receiving assets, creating electronic TASKS, inspection, QA, updating of equipment status and condition in ITIMS and then finalizing disposition of assets in Mobile Iron. Assets include, mobile phones, PC's, laptops, tablets and Oculus test devices. These assets are then reassigned and sent back out into the field if they are deemed fit to remain in service. We are also tasked with receiving, unloading and organizing all assets coming on the truck from Facebook headquarters.

• Processing patient refunds and payments.
• Answer billing and statement questions.
• Process Bad Debt accounts via AS400 and Cerner.
• Send out monthly and requested itemized statements.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Strengthened communication skills through regular interactions with others.
• Learned and adapted quickly to new technology and software applications.

• Traveling to clients at job sites to install Envoy monitoring systems and introducing clients with the software.
• Trouble shooting and maintaining Envoy systems for clients.
• Traveling to City and County Building departments to apply for and retrieve building permits for each project.
• Various office duties required by a construction based company. Ordering supplies, delivering materials to job sites, meeting with inspectors out at job sites, filing paperwork with city utilities and posting approved permits at site once obtained from the AHJ.