KIMBERLY SWANBERG
SAN DIEGO,US
Summary
Experienced and results-oriented professional with over 20 years of diverse customer service experience across various industries, seeking a challenging position in HOA Community management. I have a proven track record of managing multiple communities, working closely with board members and residents to ensure smooth operations and optimal living conditions.
In my previous roles, I have successfully overseen the management of multiple communities, taking charge of various responsibilities such as financial management, vendor relationships, and community maintenance. Through my strong organizational skills and attention to detail, I have been able to handle multiple projects simultaneously, delivering results with a high degree of accuracy.
As a housing case manager, I utilized my extensive customer service experience and interpersonal skills to provide direct support and assistance to individuals who had experienced trauma leading to homelessness. This experience equipped me with empathy, active listening, and crisis intervention skills necessary to build trust and establish meaningful connections. Additionally, my knowledge of trauma-informed care and cultural sensitivity allowed me to deliver appropriate support and guide participants towards housing stability.
My ability to effectively communicate with and relate to diverse individuals has been further enhanced through my experience in managing communities. By working closely with board members and residents, I have cultivated strong relationships, addressed concerns proactively, and created a positive living environment for all community members.
I am now seeking a position that combines my customer service expertise, community management skills, and passion for helping others. With my experience in managing multiple communities and my dedication to maintaining harmonious relationships, I am confident in my ability to make a positive impact in any HOA or Community management role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Family Services Case Manager
PCG, Public Consulting Group
02.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
Project Coordinator
Bluewater Vacation Homes
04.2022 - 12.2022
- Implemented quality control standards for a consistent approach and results
- Advised departmental leaders on how to identify issues and provide solutions to specific problems and concerns
- Conducted on-site field surveys and wrote technical narratives to document processes and design changes
- Served as a liaison between the Maintenance, Guest Services and the Operations department, facilitating communication and keeping all parties informed about project progress
- Kept project schedules on tracked by managing timelines and making proactive adjustments.
Community Association Manager
ASPM San Diego
08.2014 - 11.2021
- In charge of a caseload of up to 12 communities, roughly 4000 units at any given time
- Kept accurate and up-to-date program files and records
- Matched volunteers with open positions based on individual strengths and knowledge
- Promoted positive company and owner relationships through proactive attention to concerns
- Used my strong negotiating skills to get contractors to agree to reasonable fees for property care and deferred maintenance
- Provided owners with emergency 24-hour on-call service for building issues
- Developed and adhered to community budgetary restrictions in collaboration with the board of directors
- Answered questions about city ordinances, laws, and regulations
- Communicated with key on- and off-site tenant contacts on a regular basis to ensure that they were happy with the facility and services.
Education
San Diego City College
Skills
- Project management
- Team Leadership
- Client service and support
- Budget Administration
- Relationship Building
- Staff Oversight
- Case Management Tracking
- Client meetings
- Positive Attitude
- Court Mandated Reporter
Certification
Domestic Violence Counselor
Affiliations
- California Association of Community Managers
- Community Associations Institute
Timeline
Family Services Case Manager
PCG, Public Consulting Group
02.2023 - Current
Project Coordinator
Bluewater Vacation Homes
04.2022 - 12.2022
Community Association Manager
ASPM San Diego
08.2014 - 11.2021
San Diego City College
Similar Profiles
Shani DunstanShani Dunstan
Eligibility Supervisor at Public Consulting Group (PCG)Eligibility Supervisor at Public Consulting Group (PCG)
Derek P. SandersDerek P. Sanders
Principal Consultant at PCG ConsultingPrincipal Consultant at PCG Consulting
Abdulazeez ShehuAbdulazeez Shehu
Analyst at PCG ConsultingAnalyst at PCG Consulting
MARKISA BRICEMARKISA BRICE
Cocktail Server/ Bartender at Pechanga Resort and CasinoCocktail Server/ Bartender at Pechanga Resort and Casino
Anyah SmithAnyah Smith
District Manager at ALDIDistrict Manager at ALDI