Kimberly Swartz

• Supported individuals in daily tasks to enhance self-sufficiency.
• Worked with team members to create personalized strategies for client support.
• Provided emotional support, enhancing relationships with clients and families.
• Tracked client behavior and documented changes.
• Coordinated events and outings to enhance community integration for clients.
• Maintained accurate documentation of client progress and activities in compliance with organizational standards.
• Implemented safety protocols to ensure a secure environment for clients during activities and transitions.
• Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
• Assisted clients with daily living tasks for increased autonomy and satisfaction.
• Participated in ongoing training programs to enhance knowledge base and stay current on best practices within the field.
• Improved client well-being by providing emotional support and fostering strong relationships.
• Provided transportation assistance as needed, enabling clients to access appointments, resources, or recreational activities safely.
• Advocated for clients'' rights, ensuring they receive appropriate services, accommodations, and support in line with their individual needs.
• Guided clients in building essential life skills such as budgeting, cooking, cleaning, and self-care routines for increased selfreliance.
• Promoted safety and health by administering medications accurately and adhering to hygiene protocols.
• Enhanced client independence by implementing personalized support plans and monitoring progress.
• Collaborated with interdisciplinary teams to ensure comprehensive care and consistent support strategies.
• Designed engaging activities tailored to individual needs, boosting client engagement and quality of life.
• Conducted regular evaluations of client needs and preferences to adjust support plans accordingly for optimal outcomes.
• Implemented behavior management strategies consistently, reducing incidents of negative behaviors among clients.
• Organized daily schedules based on individual needs assessment results, maximizing time efficiency without sacrificing quality of care provided.
• Documented client progress meticulously, enabling timely evaluation and adjustment of support plans.
• Facilitated community integration for clients through participation in local events, outings, and educational opportunities.
• Maintained professional boundaries while cultivating supportive connections with clients that fostered trust and stability in their lives.
• Developed strong rapport with clients'' families, ensuring open communication channels for updates on progress or concerns.
• Served as a reliable point of contact between clients'' families and care providers to ensure continuity of care across settings.
• Contributed positively to the overall atmosphere within the residential setting by maintaining a clean and organized environment.
• Maintained clean, safe, and well-organized patient environment.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted disabled clients to support independence and well-being.
• Monitored clients to assess and report physical and behavioral changes to supervisors.
• Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
• Transported clients to medical and dental appointments to provide support.
• Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
• Developed and implemented individualized care plans to meet individual needs of each client.
• Monitored progress and documented patient health status changes to keep care team updated.
• Assisted with daily living activities, running errands, and household chores.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Transported clients to and from medical appointments with safety and efficiency.
• Completed regular check-ins and progress report for each client.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
• Recorded status and duties completed in logbooks for management.
• Provided compassionate and patient-focused care to cultivate well-being.
• Identified needs and coordinated plans for travel and out-of-town functions.
• Monitored clients' overall health and well-being and noted significant changes.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Guided patients to restroom to support bladder and bowel relief requirements.
• Scheduled daily and weekly care hours for client caseload.
• Maintained strong connections within caregiver community to gain continuous knowledge.
• Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
• Handled incoming mail, bills and invoices and completed appropriate actions.
• Maintained entire family's schedule and organized events.
• Replaced bandages, dressings, and binders to care for wounds and encourage healing.

Supported clients by accompanying them to appointments and community events.

• Processed customer transactions accurately and efficiently, ensuring compliance with banking policies.
• Assisted customers with account inquiries, resolving issues and enhancing overall satisfaction.
• Maintained cash drawer integrity through diligent balancing and reconciliation practices.
• Collaborated with team members to streamline workflow, improving transaction speed and accuracy.
• Trained new staff on operational procedures, fostering a knowledgeable and efficient team environment.
• Monitored financial transactions for discrepancies, escalating concerns to management as needed.
• Developed strong relationships with clients, identifying opportunities for additional services and solutions.
• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Processed customer transactions promptly, minimizing wait times.
• Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
• Counted and packaged currency and coins.
• Provided exceptional customer service, resulting in increased client retention and loyalty.
• Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
• Reconciled cash drawer and resolved discrepancies.
• Provided customer records, account statements and copies of checks.
• Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
• Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Logged cashier's checks and other transactions to maintain accurate account records.
• Audited fellow teller currency to contribute to dual-control procedures.
• Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
• Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
• Assisted customers with compromised debit cards and issued new credentials.
• Placed orders for customer checks and verified starting numbers.
• Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
• Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
• Removed mutilated currency from circulation.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Maintained accurate records of customer transactions in line with bank procedures.
• Monitored and reported suspicious activity in line with bank security policies.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Maintained friendly and professional customer interactions.
• Assisted customers with banking needs and inquiries.
• Counted, verified and handled bank deposits and armored car transactions.
• Handled various accounting transactions.
• Processed wide variety of retail banking transactions for personal and commercial customers.
• Referred customers to other banking departments for specialized services.
• Monitored and verified suspicious activity on customer accounts.
• Executed wire transfers, stop payments and account transfers.
• Arranged monies received in cash boxes and coin dispensers according to denomination.
• Performed account maintenance by closing out accounts and changing customer addresses.
• Trained new hires on customer service policies and procedures.
• Calculated fees due, interest and change for customer transactions.
• Generated monthly reports on customer activity and customer feedback.