Kimberly Sweeney

Work History

Suts Coordinator

Telecare Corporation (Muriel Wright)

01.2023 - 10.2024

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to
Created and maintained detailed records of all office activities.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Interceded between employees during arguments and diffused tense situations.
Conducted ongoing reviews of program financial systems to assess cost control measures.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Monitored front areas so that questions could be promptly addressed.
Increased client satisfaction by facilitating clear and consistent communication between project teams and efficient workflow and reduced bottlenecks.
Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours across night, weekend, and holiday shifts.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Adaptable and proficient in learning new concepts quickly and efficiently.
Assisted clients with medications daily
Gave clients their medications as needed
Made sure narcotics were counted and given at proper time

Peer Support Specialist

Telecare Corporation (Muriel Wright)

11.2021 - 01.2023

Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
Transported individuals to medical appointments and support meetings whenever needed.
Encouraged self-care among peers by facilitating wellness workshops focused on stress reduction techniques like mindfulness exercises or yoga classes.
Contributed to program improvement by conducting evaluations of service delivery methods and suggesting modifications based on client feedback.
Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.
Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
Served as a role model for clients, sharing personal experiences of recovery and resilience.
Attended classes and seminars to enhance knowledge of equipment and operating systems.
Maintained computers, printers and technical resources to avoid disruption in operations.
Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Assisted clients in exploring feelings and understanding behaviors.
Supported individuals dealing with mental health and emotional issues.
Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
Developed treatment plans to help clients build self-confidence and resilience.
Documented client interactions and outcomes, maintaining accurate and confidential records.
Facilitated peer support groups, creating safe environment for sharing and growth.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Demonstrated respect, friendliness and willingness to help wherever needed.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked flexible hours across night, weekend, and holiday shifts.
Paid attention to detail while completing assignments.
Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.

Summary

Overview

Work History

Suts Coordinator

Peer Support Specialist

Education

AA - Sociology

Skills

Certification

Overview

Timeline

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