Kimberly Swertfeger
Portland,OR
Summary
Demonstrates detail-oriented efficiency in coordinating onboarding activities with organizing and planning abilities. Possesses strong interpersonal and relationship-building skills dedicated to integrating new hires effectively into organization.
Overview
40
40
years of professional experience
Work History
Sales Onboarding Specialist
DHL Global Forwarding
07.2016 - Current
- Co-created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Updated onboarding materials, keeping pace with changes to the company.
- Collaborated with management to facilitate department-specific onboarding.
- Maintained regular schedule of onboarding classes, one-on-one meetings, and feedback to managers.
- Monitored new hire mandatory training progress to meet requirements.
- Worked alongside global business leader to deploy new training strategies.
- Instructed smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Reviewed onboarding processes regularly, identifying and correcting deficiencies.
- Maintained Corporate Sales Organizational Chart.
- Utilized software to order, track and invoice product shipments.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
Sales Support Specialist
DHL Global Forwarding
04.2013 - 07.2016
- Maintained working knowledge of CRM to effectively track sales opportunities and activities.
- Prepared sales reports to upper management.
- Delivered instructional presentations on CRM use, focusing on opportunities and activities.
- Utilized software to order, track and invoice product shipments.
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
Supply Chain Specialist
DHL Global Forwarding
05.2010 - 04.2013
- Analyzed real-time customer histories to identify issues and anomalies before problems occurred.
- Tracked and monitored purchase orders and deliveries to verify accuracy and compliance.
- Improved supply chain customer satisfaction ratings through efficient problem resolution.
Ocean Export Agent
DHL Global Forwarding
02.2005 - 05.2010
- Verified shipments against documents to maintain accuracy.
- Documented waybill data and dimensions and weights of cargo in computer database.
- Obtained competitive rates and space with steamship lines and trucking companies.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Managed time efficiently in order to complete all tasks within deadlines.
Domestic Freight Agent
DHL Global Forwarding
03.1992 - 02.2005
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Resolved any customer inquiries or complaints to restore satisfaction.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Updated clients on cargo statuses by closely monitoring receipt and tracking processes.
- Entered shipping information into computer system and estimated freight and postal rates.
Delivery Courier
DHL Express
04.1989 - 04.1992
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Verified package information to check for accuracy and completeness.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
Freight Agent
Horizon Airlines
04.1984 - 05.1990
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo into and out of airplanes.
- Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo into and out of trailers.
- Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
Education
Bachelor of Arts - Psychology
Concordia University
Portland, ORSkills
- Onboarding New Employees
- Organized and detail oriented with a strong work ethic
- Interpersonal Communication Skills
- Developed positive effective working relationships with upper management
Timeline
Sales Onboarding Specialist
DHL Global Forwarding
07.2016 - Current
Sales Support Specialist
DHL Global Forwarding
04.2013 - 07.2016
Supply Chain Specialist
DHL Global Forwarding
05.2010 - 04.2013
Ocean Export Agent
DHL Global Forwarding
02.2005 - 05.2010
Domestic Freight Agent
DHL Global Forwarding
03.1992 - 02.2005
Delivery Courier
DHL Express
04.1989 - 04.1992
Freight Agent
Horizon Airlines
04.1984 - 05.1990
Bachelor of Arts - Psychology
Concordia University
Similar Profiles
Eric BocanegraEric Bocanegra
Customs Entry Processor at DHL Global ForwardingCustoms Entry Processor at DHL Global Forwarding
Norema ShafieeNorema Shafiee
EXECUTIVE, INDUSTRIAL PROJECT at DHL GLOBAL FORWARDING (M) SDN BHDEXECUTIVE, INDUSTRIAL PROJECT at DHL GLOBAL FORWARDING (M) SDN BHD
KIRUPA KUMAR KKIRUPA KUMAR K
Senior Process Associate at DHL Global Forwarding Freight Shared Services (India) LLPSenior Process Associate at DHL Global Forwarding Freight Shared Services (India) LLP
Shieana TaylorShieana Taylor
Supervisor at DHL Global ForwardingSupervisor at DHL Global Forwarding
Jonah StreitJonah Streit
Janitorial and Clothing Closet Manager at The Insight AllianceJanitorial and Clothing Closet Manager at The Insight Alliance