Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Swink

Clyde,NC

Summary

Dynamic customer service professional with extensive experience at Waynesville License Plate Agency, excelling in conflict resolution and customer advocacy. Proven track record in enhancing customer satisfaction through effective training and mentoring. Skilled in policy enforcement and daily reporting, consistently fostering positive relationships and improving service quality.

Customer service professional with proven track record in leading counter operations and ensuring smooth customer interactions. Known for strong team collaboration and results-driven approach. Reliable and adaptable, excelling in dynamic environments with skills in customer service and problem-solving.

Experienced with retail operations, including opening and closing procedures. Utilizes inventory management and staff training to ensure operational efficiency. Track record of team leadership and effective problem-solving.

Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.

Overview

13
13
years of professional experience

Work History

Customer Service

Waynesville License Plate Agency
09.2024 - Current
  • Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
  • Provided exceptional customer service, resolving client inquiries promptly and professionally.
  • Resolved customer complaints promptly, demonstrating commitment to excellent customer service.
  • Developed strong relationships with clients through exceptional customer service skills.
  • Provided excellent customer service, resolving guest concerns professionally and courteously.
  • Assisted office operations for improved efficiency and customer service satisfaction.
  • Answered inquiries and provided superior customer service to clients.
  • Provided superior and individualized customer service.

Correctional Officer

Western Carolina Center for Women
06.2021 - 09.2024
  • Monitored inmate activities to ensure compliance with facility rules and regulations.
  • Conducted regular pat-downs and searches to maintain security and prevent contraband.
  • Responded swiftly to emergency situations, utilizing training to de-escalate conflicts.
  • Documented incidents and maintained accurate logs for review by supervisory staff.
  • Collaborated with team members to enforce safety protocols and promote a secure environment.
  • Participated in training sessions to enhance knowledge of policies and procedures.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
  • Completed intake paperwork, fingerprints, and searches.
  • Booked new inmates into facility and processed inmates for release.
  • Received and accounted for personal possessions and determined inmate work assignments.

Key Holder Supervisor

Dollar General
05.2018 - 06.2021
  • Led team in daily store operations, ensuring optimal staffing and customer service levels.
  • Trained and mentored new staff on procedures and sales techniques, enhancing team performance.
  • Managed cash handling processes, maintaining accuracy and compliance with company policies.
  • Oversaw inventory control practices, implementing strategies to minimize stock discrepancies.
  • Developed promotional displays and organized merchandising to boost customer engagement.
  • Resolved customer complaints effectively, fostering a positive shopping experience and loyalty.
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
  • Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
  • Received and counted money.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Trained and mentored new employees.
  • Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
  • Processed cash, credit, debit, and check payments.
  • Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Opened inventory boxes and restocked shelves.
  • Rotated stock according to dates and protocols.
  • Accepted and processed customer returns.
  • Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.

Cashier

Walmart
04.2012 - 10.2017
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer and balanced at shift end.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Assisted in training new cashiers on operational procedures and service standards.
  • Identified opportunities to streamline checkout processes, reducing wait times for customers.
  • Enforced company policies regarding cash handling and loss prevention measures effectively.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Education

Tarpon Springs High School
Tarpon Springs, FL

Skills

  • Excellent customer service
  • Inbound customer service
  • Customer service improvement
  • Customer service advocacy
  • Customer service training
  • Sales and customer service
  • Customer service and care
  • First aid training
  • Conflict resolution skills
  • Policy enforcement
  • Observation
  • Promotional strategies
  • Store operations
  • Training and mentoring
  • Daily reporting
  • Staff training

Timeline

Customer Service

Waynesville License Plate Agency
09.2024 - Current

Correctional Officer

Western Carolina Center for Women
06.2021 - 09.2024

Key Holder Supervisor

Dollar General
05.2018 - 06.2021

Cashier

Walmart
04.2012 - 10.2017

Tarpon Springs High School

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Kimberly Swink