Kimberly Switzer
Thornton,CO
Summary
I am looking for a growth within the Hilton Family. I have been working in Executive Housekeeping and as an Assistant general manager for a very long time and feel that my skills would be an asset to any company that would take me on. I can work very hard, improve cleanliness and room scores through consistency of training and inspections and I have done so several times in my previous positions. I have been through two renovations & one major brand change. I will work hard & intend to move up through the company to eventually become a general manager
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Homwood Suites By Hilton
10.2020 - Current
- Lead housekeeping team also front desk
- All daily operations from assignments, inspecting, training and hiring
- Responding to reviews, ordering product
- Checking in and out guests, assisting the General Manager in every way needed
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Handled cash accurately and prepared deposits.
Assistant General Manager
Hampton Inn By Hilton
07.2018 - 01.2020
- Lead housekeeping team and front desk.
- Balanced checkbook, ordering product
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
Executive housekeeper
Hampton INN by Hilton
01.2018 - 01.2019
- Lead Team of 10 attendants, all daily operations from assignments, inspections, training and hiring
- Was promoted to assistant general Manger for same property
Executive Housekeeper
Double Tree Hilton
01.2016 - 01.2018
- Supervised team of 15 at busy airport property, supervised daily operations, hiring, inventory and guest satisfaction
- Did brand change renovation
Housekeeping Supervisor
Hampton Inn By Hilton
01.2016 - 01.2017
- Supervised team of 10 attendants
- Secured hotels cleanliness growth through retraining, room inspections and deep cleanings
- Lead daily operations, training, hiring
- Was promoted to the holiday Inn at Denver international Airport through same company
Housekeeping supervisor
La Quinta LLC
01.2013 - 01.2016
- Organized team of 15 attendants in busy downtown hotel
- Supervised all aspects of daily work from room assignment, inspections, scheduling, inventory to guest satisfaction and staff training and hiring
Education
Aims community college
01.1998
Centennial high
01.1994
Skills
- Dedicated, reliable, hardworking and dependable Computer literate, get along with people well, good communication skills I am able to face a task, figure the job out and get it done, multitasking is no problem I have been through two renovations and an entire brand change from IHG to a Hilton I am also fully trained in OnQ
References
- Michaela Fitzgerald, 303-960-3039
- Kaylene Cromer 303-916-5545
- Diana Moore 720-287-1423
Certification
Tips training certified
Food handling
CPR certified
Timeline
Assistant General Manager
Homwood Suites By Hilton
10.2020 - Current
Assistant General Manager
Hampton Inn By Hilton
07.2018 - 01.2020
Executive housekeeper
Hampton INN by Hilton
01.2018 - 01.2019
Executive Housekeeper
Double Tree Hilton
01.2016 - 01.2018
Housekeeping Supervisor
Hampton Inn By Hilton
01.2016 - 01.2017
Housekeeping supervisor
La Quinta LLC
01.2013 - 01.2016
Aims community college
Centennial high
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