Kimberly Rice

Started employment for Shiftsmart in Mobile, AL

• Disposed of damaged or defective items or coordinated returns to vendors for covered items.
• Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
• Developed plan-o-grams and layouts that maximized sales.
• Maintained tidy and clean work areas to promote optimal productivity and safety standards.
• Implemented data-driven strategies for optimizing product assortment and placement, resulting in increased sales.
• Developed relationships with key store personnel to support proper product placement and visibility.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.

• Promoted positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
• Streamlined check-in and check-out process for guests, ensuring smooth experience during overnight hours.
• Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
• Collaborated with front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
• Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
• Developed and maintained positive relationships with guests for satisfaction.
• Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
• Oversaw night auditing of daily room occupancy and hotel revenue.

• Resolved various issues and discrepancies for customers.
• Streamlined workflow for quicker response times, ensuring that clients received accurate information and prompt assistance.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Processed payments securely while adhering to strict confidentiality guidelines regarding personal financial information.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
• Handled reservations and answered questions from interested patrons for busy 1,000 unit - resort
• Provided outstanding customer service by addressing client inquiries and resolving issues professionally and courteously.
• Reviewed and updated customer information to maintain up-to-date records for high-quality service.
• Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
• Maintained awareness of types of rooms available in different resort locations.

• Promoted group dances, competitions and other party games to keep guests entertained.
• Adjusted music plans based on crowd preferences and mood.
• Contributed to positive reputation within industry through consistent delivery of high-quality performances.
• Engaged guests at special events by playing fun, lively songs and encouraging dancing.
• Managed schedule, contracts and payments for busy roster of bookings.
• Invested in upgrading and maintaining audio equipment to ensure optimal sound quality at all events.
• Implemented efficient set-up procedures that minimized downtime between arrival at venue and commencement of event.
• Maintained comprehensive library of music tracks, consistently updating it with popular tunes and client requests.
• Managed financial aspects of gig bookings, including invoicing, payments, contract negotiations, and budgeting for equipment upgrades.
• Collaborated with venue owners to create themed karaoke events that attracted diverse audiences.
• Communicated closely with clients to determine music styles best suited for wedding, bar mitzvah or other events.

• Enhanced client experience with thorough knowledge of tanning equipment, proper usage, and safety guidelines.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Streamlined appointment scheduling process for improved efficiency and reduced wait times for clients.
• Educated clients on health and safety of tanning facilities and procedures.
• Contributed to clean and hygienic environment by maintaining cleanliness of tanning beds and rooms after each use.
• Scheduled clients based on number of beds and booths with consideration of walk-in averages.
• Assisted in retaining clientele through exceptional customer service, building rapport, and addressing concerns promptly.
• Fostered welcoming atmosphere within salon that encouraged repeat business from satisfied customers.
• Updated computer system with client schedules, inventories and spa information.
• Participated in ongoing training sessions on product knowledge, sales techniques, and customer service best practices.
• Resolved any customer complaints or issues professionally, ensuring positive outcome for both client and salon.
• Informed and demonstrated how to use tanning equipment to new clients.
• Ensured compliance with state regulations by monitoring client usage of tanning equipment and enforcing age restrictions.
• Maintained clean and stocked front counter area.
• Gained strong leadership skills by managing projects from start to finish.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Managed store personnel by delegating tasks and supervising daily operations.
• Trained team members in successful strategies to meet operational and sales targets.

• Promoted positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
• Streamlined check-in and check-out process for guests, ensuring smooth experience during overnight hours.
• Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
• Collaborated with front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
• Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
• Developed and maintained positive relationships with guests for satisfaction.
• Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
• Oversaw night auditing of daily room occupancy and hotel revenue.

• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Interacted well with customers to build connections and nurture relationships.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Reported issues to higher management with great detail.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Analyzed market trends and competitor activities to create competitive advantages.
• Organized and detail-oriented with strong work ethic.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Verified drinking age requirements of customers by carefully reviewing photo identification.
• Kept bar stocked with liquors, juices and garnishes for drinks.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Maintained impeccably clean, attractive and well-stocked bar area.
• Booked all entertainment events, specializing in live music management.

• Educated clients on proper hair care techniques and ideal products suitable to needs.
• Researched latest trends in hair and makeup to stay updated on color, style, and technique.
• Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining organized workspace.
• Contributed to salon's positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
• Utilized social media platforms effectively for promoting salon's services which led to increased foot traffic into establishment.
• Maintained client treatment records and designed long-term care programs for return customers.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Offered professional cuts, color, and perm services.
• Provided pre- and post-service consultations to accurately assess clients' needs.
• Collaborated with team members to ensure seamless and enjoyable customer experience for all salon clients.
• Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.

• Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
• Trained and developed team members to build human capital.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Put together realistic budgets based upon costs and fees for successfully operating business.
  Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Trained and guided team members to maintain high productivity and performance metrics.
• Recruited, hired and trained team members.
• Prepared bank deposits and handled business sales, returns, and transaction reports.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Managed day-to-day business operations.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

• Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
• Trained and developed team members to build human capital.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Trained and guided team members to maintain high productivity and performance metrics.
• Recruited, hired and trained team members.
• Prepared bank deposits and handled business sales, returns, and transaction reports.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Managed day-to-day business operations.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.