Kimberly Taliaferro
Clarksville,TN
Summary
Compassionate and dependable individual with a proven track record in health care, adept at managing care plans and enhancing patient engagement. Skilled in problem-solving and time management, I streamline processes and improve patient outcomes through effective communication and meticulous records maintenance. Committed to delivering exceptional patient care.
Overview
24
24
years of professional experience
Work History
Connected Care Assistant (Remote Position)
Included Health
11.2021 - 01.2024
- Management of 40+ active care plans.
- Coordinate care for members and their families (virtual primary care, behavioral health and all other specialist appointments as needed)
- Recommend benefits available to members through their employer benefits navigation and initiate related cases as needed (e.g., provider match, referrals, expert medical opinions and claims assistance) as identified by the clinical team.
- Triage call backs, referrals and escalations.
- Complete targeted outreach shifts to engage at risk members into CCM.
Intake Representative
Saint Mary's Medical Center
03.2019 - 10.2021
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and company policies at all times.
- Identified areas for process improvement within the intake department, aiding in the implementation of more efficient practices.
- Maintained all daily, future and testing appointments scheduled for multiple providers
- Handled sensitive patient situations with compassion while maintaining adherence to organizational policies and procedures.
- Streamlined communication between departments through diligent documentation of patient information and needs.
Cochlear Implant Technician
Nemours Children's Specialty Care
06.2000 - 07.2018
- Manage and coordinates patient appointments, multiple provider schedules, and facility resources. (e.g.,booking and rescheduling appointments, upcoming CI surgeries, verifying patient information and insurance, communicating with patients and staff, and maintaining accurate records to ensure efficient patient flow and smooth operations)
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology for 3 different cochlear implant manufactures.
Education
High School Diploma -
Edward H White High School
Jacksonville, FLSkills
- Respectful and compassionate
- Dependable and responsible
- Time management
- Problem-solving
- Patient care
- Records maintenance
- Multitasking and organization
- Care plan adherence
- Special needs care
- Direct patient care
- Care plan management
Timeline
Connected Care Assistant (Remote Position)
Included Health
11.2021 - 01.2024
Intake Representative
Saint Mary's Medical Center
03.2019 - 10.2021
Cochlear Implant Technician
Nemours Children's Specialty Care
06.2000 - 07.2018
High School Diploma -
Edward H White High School