Kimberly Tangeman
Strasburg,CO
Summary
Dynamic professional with over 15 years of experience in customer service and project management, dedicated to delivering exceptional results and fostering strong client relationships. Proven ability to lead teams and manage projects effectively, ensuring alignment with organizational goals while enhancing customer satisfaction. Seeking to contribute expertise to a forward-thinking company that values growth and innovation. Committed to continuous improvement and professional development in a challenging environment.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
Viking Supply Net
11.2020 - Current
- Processes requests for orders by phone calls, walk-ins or email.
- Work with sales, fabrication, credit, inventory control, and warehouse personnel and other various departments to facilitate the needs of the customer.
- Investigate order entry, shipping, and billing errors and coordinate solutions with the appropriate departments and follow it through to completion.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and positive experiences.
- Maintained knowledge of product offerings to provide accurate information and support to customers.
- Trained new staff on customer service protocols, promoting consistency in service standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative / Project Manager
Artisan Construction Inc
06.2018 - 11.2020
- Provide administrative support for management and sales estimators.
- Taking incoming estimate calls and preparing paper for Sales Representative.
- Processing the signed contracts through the systems and ensuring the project is completed in a timely manner.
- Ordering the permits and material for each project and scheduling delivery of the material for the projects.
- At completion of the project bill customers and assist with the insurance process and payments. Registering the warranties for the customers and providing the closing documents to the customer when the project is complete.
- Creating processes and procedures to benefit the office staff to do their jobs in an efficient way. Train new staff members of said process and procedures.
- Resolved customer inquiries and concerns through effective communication and problem-solving techniques.
Administrative Assistant / Customer Service
Academy Roofing Inc.
12.2007 - 06.2018
- Provide administrative support for management and sales estimators.
- Taking incoming estimate calls and providing appropriate information for the estimators to provide an accurate bid for potential or existing customers.
- Processing the signed contracts through the systems and ensuring the project is completed in a timely manner. Keeping the customer informed of the process throughout the duration of the project.
- Ordering the permits and material for each project. Also scheduling delivery of the material for the projects.
- At completion of the project bill customers and assist with the insurance process and payments. Registering the warranties for the customers and providing the closing documents to the customer when the project is complete.
- Creating processes and procedures to benefit the office staff to do their jobs in an efficient way. Upkeep of manuals throughout the year. Train new staff members of said process and procedures.
- Managed customer inquiries via phone and email, ensuring timely and accurate responses.
- Coordinated scheduling for service appointments, optimizing technician utilization and customer satisfaction.
- Developed and maintained filing systems for documentation, enhancing accessibility of information.
- Managed high-volume calls, emails, and chat queries to provide prompt assistance to customers.
Administrative Assistant
MHC/RSI
04.2000 - 06.2002
- Process and edit the loan documents for new loans.
- Collections: Responsible for collecting debts from loans. Decreased the amount owed by 30%.
- Collections – Provided customer service to irate and difficult customers with their payment arrangements.
- Other duties include faxing, copying and submitting daily reports.
- Coordinated scheduling of meetings and appointments for executive leadership.
- Managed office supplies inventory, streamlining procurement processes to reduce costs.
Education
Bachelors - Information Systems
University of Phoenix
Denver, CO02-2006
Skills
- Customer support
- Engaged listening
- Analytical reasoning
- Detail-oriented data management
- Issue resolution
- Timely follow-up communication
- Process documentation
- Office administration
- File maintenance
- Client engagement
- Proficient in computer applications
Timeline
Customer Service Representative
Viking Supply Net
11.2020 - Current
Customer Service Representative / Project Manager
Artisan Construction Inc
06.2018 - 11.2020
Administrative Assistant / Customer Service
Academy Roofing Inc.
12.2007 - 06.2018
Administrative Assistant
MHC/RSI
04.2000 - 06.2002
Bachelors - Information Systems
University of Phoenix