Kimberly Taylor

• Scanned prescriptions and reports into OP database.
• Verified insurance benefits or eligibility and documented in OP system.
• Collected copays, documented in OP database.
• Greeted, check-in and discharge patients for office visits.
• Answered multiple phone lines and transferred to appropriate department.

• Responded to inquiries from callers seeking information.
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Received incoming mail and evaluated and distributed correspondence requiring priority attention.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Kept reception area clean and neat to give visitors positive first impression.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.

• Assisted patients in filling out check-in and payment paperwork.
• Took copayments and compiled daily financial records.
• Used EMR to schedule appointments.
• Balanced deposits and credit card payments each day.
• Followed document protocols to safeguard confidentiality of patient records.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.

12/1991 - 01/2019

Only continued as a part-time employee/on call and seasonal hours.

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Helped patients complete necessary medical forms and documentation.
• Transcribed phone messages and relayed to appropriate personnel.

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
• Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
• Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
• Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
• Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
• Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
• Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.

• Staged tray for procedures by arranging dental instruments and equipment.
• Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
• Typed patient data into computer system using SoftDent while following privacy laws and maintaining high level of accuracy.
• Performed general chair-side duties for general dentistry, endo procedures and oral surgery.

• Observed and evaluated cardiac activity and reported changes to medical staff.
• Followed all protocols to respond to irregular cardiac activity.
• Monitored and documented heart rhythms according to physicians' orders.
• Demonstrated in-depth understanding of telemetry equipment functions.
• Assisted with improvement and implementation of cardiac log forms.
• Registered patients by confirming identification, reviewing consultation requests and entering anticipated services to patient log.

• Assisted patients in filling out check-in and payment paperwork.
• Took copayments and compiled daily financial records.
• Used EMR to schedule appointments.
• Balanced deposits and credit card payments each day.
• Ascertained patients vitals and escorted them to the appropriate room to see their provider.
• Made provider aware of patient arrival and ailment, assisting with visit, chaperone when needed.
• Restocked patient rooms, cleaning room between patients.

• Answered phone with friendly greeting to create positive inbound calling experience for customers.
• Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
• Resolved complaints to satisfy customers and encourage future transactions.
• Generated new and repeat sales by offering timely product, service and technical information.
• Processed customer order, quote and return transactions and offered additional products and services.
• Maintained organized and secure customer files to facilitate customer support and follow-up.
• Furnished accurate product information and shipping instructions and offered alternatives for out-of-stock items to support customer buying decisions.
• Maintained up-to-date knowledge of product and service changes.

5/1997 - 9/1998

• Calculated correct order totals, updated accounts and maintained detailed records for inventory management.