Kimberly Taylor
Panama City,FL
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Manager
AYR Cannabis Dispensary
09.2019 - Current
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Minimized loss by controlling inventory with following SOPs and vault maintenance effectively.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Executed daily operations of accurate inventory reports, accurate audits, and accurate deposits.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Veterinary Assistant
Vets Pets Animal Hospital
09.2014 - 09.2019
- Managed team of receptionists to answer phone calls, book appointments, deliver best customer service.
- Administered payroll by ensuring time sheets were correctly entered and stayed within budget.
- Built strong relationships with clients and their pets for their pet's continued healthcare.
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Administered medications to animals in treatment and documented changes in condition.
- Restrained animals for examination and treatment.
Senior Sales Associate
Killer Beads, Inc.
02.2002 - 09.2014
- Trained, coached, and mentored new sales associates for maximum performance.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Coordinated travel and accommodations for event attendees.
- Researched and identified best-fit materials for new products.
- Fabricated pieces by hand and using specialized equipment.
Education
Associate of Arts - Business
University of Phoenix
Online02.2010
Skills
- Staff Development
- Customer service orientation
- Industry knowledge
- Effective Selling Techniques
- Scheduling and Coordinating
- Time Management
- Negotiation and Conflict Resolution
- Team Motivation
- Hiring and Training
- Money Handling
Certification
Certified LEAD (Leadership, Empowerment, Accountability and Development) 101 & 201 training. AYR Wellness. 8/22 & 4/23.
Timeline
Assistant Manager
AYR Cannabis Dispensary
09.2019 - Current
Veterinary Assistant
Vets Pets Animal Hospital
09.2014 - 09.2019
Senior Sales Associate
Killer Beads, Inc.
02.2002 - 09.2014
Associate of Arts - Business
University of Phoenix
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