KIMBERLY TAYLOR

Dynamic Assistant Property Manager with a proven track record at Palladium USA, specializing in tenant relations and property management. Demonstrated proficiency in Yardi and OneSite, contributing to a commendable 98% occupancy rate through exceptional customer service. Expertise in strategic development and conflict resolution enhances operational efficiency and community engagement. Committed to driving property success through innovative management practices.

• Directed multiple initiatives to improve property management at Cottages at Tulane, including following up on CRM leads to achieve 98% occupancy and conducting daily follow-ups with delinquent accounts to reduce delinquency by 5% in 6 months.
• Spearheaded all aspects of property management (including leasing, maintenance, closing, and move-in) for a 268-unit property (The Avenues at Carrolton), maintaining 95% occupancy, driving 50% renewals, and generating $300K+ monthly revenue.
• Reduced COVID-driven delinquency rates from 10% to 3% in 6 months by providing targeted financial assistance to renters.
• Grew the renewal rate from 40% to 60% in just 4 months by leading negotiations of lease renewals to retain residents.
• Led and supported property management activities for a 252-unit property (Mission Eagle Pointe), achieving 97% occupancy, 60% renewals, and monthly revenue of $300K+.
• Maintained a 30% or better closing ratio through effective lead management using Lead2Lease.
• Minimized net exposure from 6.9 to 4.3 in 4 months while reducing the delinquency ratio from 5% to 3% in just 2 months.
• Drove business development, client engagement, and lease management for a 462-unit apartment community while at Westdale Asset Management, delivering 96% occupancy and improving renters’ insurance compliance from 40% to 100% in 6 months.