Kimberly Taylor
Port Orange
Summary
Dynamic professional with a proven track record at Blue Roc Premier, excelling in customer service expertise and property management. Leveraged strong negotiation skills and social media marketing to enhance tenant satisfaction and occupancy rates. Adept at fostering team collaboration and implementing effective follow-up techniques to achieve strategic goals.
Leasing professional with comprehensive background in tenant relations and property management. Proven ability to streamline leasing processes and enhance tenant satisfaction. Known for collaborative approach and adaptability, with strong skills in communication and negotiation.
Well-qualified Property Management Professional with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
20
20
years of professional experience
Work History
Professional Leasing Consultant
Blue Roc Premier
12.2021 - 11.2022
- Maintained detailed records of prospective tenants, completed applications, and executed leases, enhancing organizational efficiency.
- Coordinated maintenance requests with appropriate personnel, ensuring prompt resolution of tenant concerns while minimizing downtime for available units.
- Delivered exceptional customer service throughout all stages of the leasing process, fostering long-lasting relationships with satisfied tenants.
- Assisted in maintaining a positive online presence by responding to tenant reviews and managing social media accounts for the community.
- Kept abreast of legal requirements pertaining to residential leasing practices, ensuring full compliance with applicable regulations at all times.
- Contributed to high occupancy rates by effectively marketing available properties and promptly following up on leads.
- Collaborated with property management team to develop strategies for achieving optimal rental rates and maintaining a competitive edge in the market.
- Provided support during move-in and move-out processes, ensuring smooth transitions for both new and departing residents.
- Enhanced client experience through conducting professional property tours and showcasing community features.
Server
The Petroleum Club
04.2019 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with members
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with members through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied members.
Assistant Property Manager
Diamond Property Manangement
04.2015 - 03.2018
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Attended staff meetings and took extensive notes to share with property manager.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
- Ensured compliance with all local, state, and federal housing laws and regulations, mitigating legal risks.
- Optimized website and online listings with engaging content, increasing visibility and attracting potential tenants.
- Improved property appearance and safety with regular inspections and coordinated maintenance efforts.
- Helped property owners find prospective tenants
Payroll Support Specialist
Collier Investments, Dba Manpower
05.2003 - 06.2014
- Served as a knowledgeable resource for employees seeking clarification on payroll-related matters, addressing concerns promptly and professionally.
- Contributed to a positive work environment by maintaining open lines of communication between the Payroll department and other teams within the organization.
- Handled special payment requests such as bonuses or severance packages while adhering to company policies and legal requirements.
- Maintained compliance with federal, state, and local tax laws by staying current on regulations and accurately calculating withholdings.
- Improved the accuracy of time and attendance data by working closely with managers to address discrepancies and ensure proper documentation was submitted.
- Streamlined payroll processes for increased efficiency, implementing automated systems and software.
- Managed garnishment processing, ensuring proper documentation was received and amounts were accurately withheld from employee paychecks.
- Collaborated with Human Resources to manage employee data changes, ensuring accurate record-keeping for all personnel.
- Assisted in maintaining accurate payroll records by regularly updating employee information, such as changes in salary or job title.
- Ensured timely payments to employees by diligently monitoring payroll schedules and deadlines.
- Supported year-end tax reporting tasks, including W-2 distribution and filing necessary forms with government agencies.
- Assisted in the transition to a new payroll system, providing support during implementation and training staff on its usage.
- Supervised 3 remote locations processing weekly payroll
Wedding Chapel Manager
The Wedding Chapel at Bellevue Place
05.2003 - 10.2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Consultations, bookings and coordination of wedding details and receptions
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Facilitated team brainstorming sessions that led to innovative solutions
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
No Degree - Elementary Education
Louisiana State University
Shreveport, LA08-2003
Skills
- Follow-up techniques
- Entrata
- Appfolio
- Team player attitude
- Fair housing regulations
- Goal-oriented mindset
- Strong negotiation
- Property management
- Appointment scheduling
- Social media marketing
- Property tours
- Real estate laws
- Background checks
- Customer service
- Lease agreements
- Property inspections
- Customer service expertise
- Leasing terms and specifications
Timeline
Professional Leasing Consultant
Blue Roc Premier
12.2021 - 11.2022
Server
The Petroleum Club
04.2019 - 03.2020
Assistant Property Manager
Diamond Property Manangement
04.2015 - 03.2018
Payroll Support Specialist
Collier Investments, Dba Manpower
05.2003 - 06.2014
Wedding Chapel Manager
The Wedding Chapel at Bellevue Place
05.2003 - 10.2009
No Degree - Elementary Education
Louisiana State University
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