Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Tedesco

Pittsburgh,Pennsylvania

Summary

Results-driven, patient focused leader with progressive leadership experience in pharmacy operations, clinical services, and healthcare systems management. Proven track record of optimizing pharmacy workflows, enhancing regulatory compliance, and leading large, multidisciplinary teams in retail and specialty pharmacy settings. Expert in strategic planning, budget control, and implementing enterprise-wide initiatives that improve patient safety and operational efficiency. Adept at navigating complex regulatory environments and fostering strong partnerships with healthcare providers, executives, and stakeholders to drive excellence in pharmacy services.

Overview

29
29
years of professional experience

Work History

Director of Gene & Cell Pharmacy Operations

Walgreens Gene & Cell Services
05.2023 - Current
  • Responsible and oversight for ensuring operational readiness for new Gene & Cell line of business including:
  • Facility construction
  • Vendor procurement with strategic partners
  • Ensuring regulatory compliance with federal and state pharmacy regulations
  • Financial modeling and reimbursement considerations
  • Marketing execution
  • Securing appropriate technology assets
  • Thought leader in GCT industry-multiple speaking engagements around GCT both internally and externally
  • Engaged in client facing to support new business gains
  • Serve as GCT liaison to executive leadership team
  • Directed strategic initiatives to enhance gene and cell service operations.
  • Led cross-functional teams in developing innovative solutions for patient care.
  • Oversaw compliance with regulatory standards and best practices in laboratory settings.
  • Established partnerships with external organizations to expand capabilities.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Pharmacist in Charge, Operations Manager

AllianceRx Walgreens Pharmacy
12.2020 - 05.2023
  • Ensure all aspects of facility are compliant with federal and state pharmacy regulations
  • Provide operational leadership of 30 pharmacists and 20 technicians
  • Provide leadership development to 4 direct supervisor reports
  • Drive operations efficiency through process improvement
  • Licensed rph in 27 states
  • Supervised daily pharmacy operations, ensuring compliance with regulatory standards and company policies.
  • Implemented medication management protocols to enhance patient safety and service efficiency.
  • Led staff training initiatives, improving team performance and knowledge of pharmaceuticals.
  • Streamlined inventory processes, reducing waste and optimizing stock levels for high-demand medications.
  • Collaborated with healthcare providers to develop individualized patient care plans tailored to specific needs.
  • Conducted regular audits of pharmacy practices, identifying areas for improvement and implementing corrective actions.
  • Managed pharmacy budget, ensuring cost-effective procurement while maintaining quality service delivery.
  • Developed strong relationships with healthcare providers, fostering trust and collaboration in medication therapy management for patients.

District Leader

CVS Health
12.2001 - 08.2020
  • Established an accomplishments-driven career highlighted by rapid acceleration to increasingly responsible positions.
  • Responsible for portfolio growth and overall operations for 15 stores (both front end store and pharmacy).
  • Deliver on execution of new initiatives to drive business efficiencies and alignment.
  • Execute on district budget ensuring financial goals are met by improving margin and market share.
  • Manage expense control by controlling shrink and asset management
  • Ensure that all compliance requirements are met specifically around pharmacy regulations.
  • Ownership of talent development for the district to develop a high performing team including hiring decisions, coaching and career development.
  • Led district operations, ensuring compliance with corporate policies and enhancing team performance.
  • Developed strategic initiatives to improve customer satisfaction across multiple store locations.

Manager, Front End Mail Operations

CVS Health
02.2014 - 04.2019
  • Provide operational leadership to 150 technicians and 5 supervisors across 5 nationwide locations. Including hiring/training/mentoring of colleagues. Lead performance management, Talent Development and ensure compliance of regulatory requirements.
  • Effectively control costs of $12M department operational budget. Including developing annual budget and managing expenditures to ensure cost per prescription goals are met consistently.
  • Partner with internal and external vendors to review and implement process improvements including workforce management to align and maximize resource allocation, and Omnisys for Medicare Part B prescription processing.
  • Excel in planning, forecasting, setting objectives and determining courses of action.
  • Instrumental in identifying and implementing projects that support operational excellence such as Prescriber Data Management, Generic launch strategy.
  • Strong focus on client service levels to ensure performance goals are met or exceeded.
  • Achieved 38% reduction in aged orders over 12 month period.
  • Revise colleague performance goals to better align with budget. Defined and implemented colleague performance program to include both quality and performance metrics.
  • Successfully implemented work at home program for technicians as part of corporate initiative.
  • Committed to colleague engagement and fostering growth.

Manager, Clinical Interventions and Exceptions Processing/Contact Strategy

CVS Health
12.2010 - 02.2014
  • Provide leadership to cross functional team that included 10 pharmacists and 50 technicians.
  • Succeeded at $1M incremental savings capture over two fiscal years.
  • Increased engagement scores by 400% in first year of manager tenure.
  • “Process champion” for clinical interventions team which had responsibility for setting direction of vertical.

Supervisor, Clinical Interventions

CVS Health
01.2010 - 12.2010
  • Mentor, coach and oversee daily management of 15 direct reports.
  • Manage daily workflow for business unit across 6 locations.
  • Responsible for development and implementation of key business unit initiatives.
  • Business unit representative for recognition program.

Lead Pharmacist, Clinical Interventions

CVS Health
04.2008 - 01.2010
  • Primary resource for information concerning prescription processing system.
  • Interact with leaders at other locations to ensure consistency.
  • Develop and document standard operating procedures.
  • Train/reskill staff on new and changing programs and processes.

Staff Pharmacist, Clinical Interventions

CVS Health
12.2001 - 04.2008
  • Educate physicians and other medical staff concerning therapeutic decisions.
  • Counsel patients on medication issues by phone/email.
  • Oversee 30 technicians in daily operations of department.

Pharmaceutical sales representative

Ortho-McNeil Pharmaceutical
12.1998 - 12.2001
  • Interact with medical personnel to influence prescribing habits in effort to increase market share.
  • Increased market share by 10% over three years.
  • Oversee and manage large sample inventory
  • Developed and maintained relationships with healthcare providers to ensure product awareness and adherence.
  • Delivered engaging presentations on pharmaceutical products to medical professionals and stakeholders.
  • Conducted market analysis to identify trends, competitor activities, and potential sales opportunities.
  • Monitored sales performance metrics to refine strategies and improve overall effectiveness of outreach efforts.
  • Executed territory management plans, optimizing time spent with clients for maximum impact on sales goals.

Staff Pharmacist

Phar-Mor Inc
07.1996 - 12.1998
  • Dispensed 2500 prescriptions per week.
  • Utilized strong interpersonal skills to counsel patients on appropriate therapy.
  • Supervise and manage 6 technicians
  • Ordering, dispensing and inventory maintenance of controlled substances.

Education

Bachelor of Science - Pharmacy

Duquesne University
Pittsburgh, Pennsylvania
01.1996

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • People management
  • Operations management
  • Employee development
  • Budget management
  • Change management
  • Business development

Timeline

Director of Gene & Cell Pharmacy Operations

Walgreens Gene & Cell Services
05.2023 - Current

Pharmacist in Charge, Operations Manager

AllianceRx Walgreens Pharmacy
12.2020 - 05.2023

Manager, Front End Mail Operations

CVS Health
02.2014 - 04.2019

Manager, Clinical Interventions and Exceptions Processing/Contact Strategy

CVS Health
12.2010 - 02.2014

Supervisor, Clinical Interventions

CVS Health
01.2010 - 12.2010

Lead Pharmacist, Clinical Interventions

CVS Health
04.2008 - 01.2010

District Leader

CVS Health
12.2001 - 08.2020

Staff Pharmacist, Clinical Interventions

CVS Health
12.2001 - 04.2008

Pharmaceutical sales representative

Ortho-McNeil Pharmaceutical
12.1998 - 12.2001

Staff Pharmacist

Phar-Mor Inc
07.1996 - 12.1998

Bachelor of Science - Pharmacy

Duquesne University

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Kimberly Tedesco