Kimberly Temple

Achieved compliant dispatch times by optimizing operational workflows.

Enhanced DSP safety cadence compliance through rigorous training initiatives.

Elevated dispatch processes to align with SOP standards, ensuring consistency.

• Developed and implemented a high-performing dispatch team structure.
• Maintained 100% engagement for AA through daily interactions and support.
• Fostered role advancement for DAs and AAs through targeted development programs.
• Coached individuals across various roles, including OTR AM and UTR AM.
• Led six academy site groups, providing operational guidance during site visits.

• Train new employees and lead them in projects.
• Ability to follow and apply policies and procedures.
• Communication and problem-solving skills with ability to effectively develop solutions.

• Ensure merchandise presentation is up to date.
• Drive for top sales and profit.
• Utilize every resource available for maximum sales.
• Ability to respond to questions on different products effectively.
• Ability to solve practical problems with excellent customer service and time efficiency.
• Ability to multitask, remain calm and efficient in a fast-paced environment while probating knowledge, communication and organization skills.

• Ensure merchandise presentation was presentable and easy for shopping appeal.
• Train new employees and lead them in new projects.
• Create plans for team members to utilize every resource available.
• Supervise daily operational duties.

• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the internet.
• Gather customer's information and determine the issue by evaluating and analyzing the symptoms.
• Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.
• Follow up and make scheduled call backs to customers where necessary.