Kimberly Theall
Hines,Oregon
Summary
Proficient healthcare IT professional with extensive clinical experience as an Advanced EMT and former Medical Assistant. Demonstrates strong critical thinking, organization, and attention to detail while managing Epic workflows and training within a small hospital IT department. A proactive leader skilled in communication and collaboration, dedicated to optimizing technology solutions for enhanced user efficiency. Proven ability to prioritize tasks, adapt to change, and consistently exceed expectations in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Specialist/Epic Ambulatory Trainer
Harney District Hospital
Burns, OR
09.2019 - Current
- Worked closely with other departments to coordinate projects related to Epic Ambulatory applications.
- Developed and conducted Epic training for clinical staff in the ambulatory setting.
- Created, edited, and maintained Epic curriculum materials to ensure accuracy and up-to-date information.
- Provided onsite support to clinicians during their initial go-live experience with Epic.
- Supported the development of a comprehensive onboarding process for new hires that included Epic education.
- Ensured compliance with HIPAA regulations when handling patient data.
- Attended meetings or seminars to obtain information for use in training programs, or to inform the facility of the training program status.
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Assessed issues to determine appropriate troubleshooting methods for remediation.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Explained technology-related details in easy-to-understand terms to individuals from different areas and in various job positions.
- Used remote login tools including screen sharing, mouse and keyboard controls to assist clients with technical and product questions.
- Developed and maintained strong relations with customers and colleagues to meet quality expectations.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Stayed abreast of the latest software developments to enhance job knowledge.
- Maintained a positive working relationship with fellow staff and management.
- Maintained composure and patience in the face of difficult user situations, applying de-escalation techniques and positive customer support.
- Set up equipment for employee use, performing or properly installing cables, operating systems, or software.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Conferred with staff, users and management to establish requirements for new systems or modifications.
- Observed system functioning to verify correct operations and detect errors.
- Developed training materials and procedures, or trained users in the proper use of hardware or software.
- Created user accounts, set up permissions, and monitored system security.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Investigated system errors to determine root cause of issue and implement solutions accordingly.
- Developed documentation related to IT policies, processes, standards.
- Trained end users on how to use new systems and technologies effectively.
- Provided guidance on best practices for using technology resources securely.
- Devised incisive workarounds and resolutions for IT-related problems.
- Provided daily support and troubleshooting for Epic Ambulatory modules.
- Assisted with the customization of workflows based on department needs.
- Researched problems reported by users in order to resolve them quickly.
Advanced EMT
Harney District Hospital
Burns, Oregon
07.2017 - Current
- Assessed and treated patients with a wide range of medical conditions, including cardiac arrests and trauma while monitoring vital signs and administering medications according to established protocols.
- Provided initial care for emergency situations, such as administering oxygen, splinting fractures and providing basic life support.
- Transported patients to hospitals or other medical facilities in accordance with protocols.
- Communicated with dispatchers to ensure appropriate response times for calls.
- Trained new staff members on proper procedures, techniques and safety regulations.
- Responded quickly to emergency calls while maintaining composure under pressure.
- Conducted educational programs for the public on topics such as first aid, CPR, disaster preparedness and prevention of illnesses.
- Documented all activities in accordance with department policies and standards.
- Operated emergency vehicles with caution to keep patients, public and first responders safe while ensuring compliance with local laws governing EMS operations.
- Operated and drove ambulances to transfer patients to hospitals or other healthcare facilities.
- Asked patients questions about over-the-counter medications, prescriptions and illicit drug activity to identify side effects or signs of overdose.
Education
Certificate - Advanced EMT
EMT & Fire, Inc.
Post Falls03-2021
Certificate - EMT - Basic
Treasure Valley Community College
Ontario, OR04.2017
Associate of Applied Science - Legal Office Administration
Treasure Valley Community College
Ontario, OR05.1998
Skills
- Software Implementation
- Workflow Analysis
- HIPAA Compliance
- Clinical Documentation
- Learning Management Systems
- Orientation and Onboarding
- Class Scheduling
- Training material development
- My expertise and skills include project management, and automating user-friendly computer configurations for healthcare providers
- Experienced in multipe Epic modules including Epic Ambulatory, Epic InBasket, Epic Beaker, Epic Cadence, Epic ASAP, Epic Clindoc and Epic Beacon
Certification
- Licensed Oregon and NREMT Advanced EMT.
- Epic Credential Trainer in Ambulatory and Inpatient and Outpatient Providers
- Certified Clinical Medical Assistant (expired)
- Certified in basic life support (BLS) as well as a BLS instructor
Additional Professional Experience
Certified Medical Assistant - Harney District Hospital Family Care - Burns, OR June 2017- September 2019
Paraprofessional Educational Assistant - Harney County School District #3, Burns, OR - October 2013 to June 2017
Small Business Co-Owner - Burns, OR - January 2009 to May 2013
LRC Aide & Title I Teacher’s Assistant - Vale, OR - May 2005 to November 2006
Legal Assistant - Brian Lee, Chartered - Fruitland, OR - July 2003 to October 2004
Senior Secretary - Canyon County Prosecutors Office - Caldwell, ID - August 2001 to July 2003
Legal Assistant - Butler & Looney PC - Vale, OR - July 1999 - August 2001
Legal Secretary - Rader, Stoddart & Perez - Ontario, OR - June 1998 - July 1999
References
References available upon request.
Timeline
IT Specialist/Epic Ambulatory Trainer
Harney District Hospital
09.2019 - Current
Advanced EMT
Harney District Hospital
07.2017 - Current
Certificate - Advanced EMT
EMT & Fire, Inc.
Certificate - EMT - Basic
Treasure Valley Community College
Associate of Applied Science - Legal Office Administration
Treasure Valley Community College
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